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Member since:18.03.2012

Reviews:1

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Greenflag

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18.03.2012

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Detailed rating:

Speed Of Response

Cost

Level Of Cover

Customer Service

2 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (100%):
  1. AnneLorraine1
  2. 1st2thebar

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I have full cover with Greenflag and broke down in Suffolk in an area I do not know. I phoned and was told I would be recovered within one hour. Apparently there is a policy that a woman on her own is recovered within 37 minutes. 4 hours later and after many phone calls chasing, On time finally turned up. It then took another 25 minutes to get approval to leave and head back to Buckinghamshire. I received the most appalling service, with the operator constantly telling me that someone would be with me in 30 minutes.

In total, it took 41/2 hours!!!!!!!!!!!!!!!!!!!!!!!!!! I eventually got home at 9pm travelling in the tow truck. The next morning, I was assured that my car would be collected and taken to a garage at 10am. Again, after several chasing up calls, they finally turned up at 12.30!

I received the most appalling service and I believe this was mainly due to the fact that Greenflag have contracted out their recovery service to a company call On Time who certainly were not on time and were discourteous and quite frankly just told lies about their arrrival times.


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Comments about this review »

1st2thebar 19.03.2012 14:12

Your experience doesn't surprise me.

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Product Information »

Manufacturer's product description

Tel: 0845 246 1557; Website: http://www.greenflag.co.uk/; Details: Breakdown assistance 24 hours a day, 365 days a ...

Product details

Type Breakdown Organisation
Country United Kingdom
Long Name Green Flag

Ciao

Listed on Ciao since 17/08/2000

Show all Product Information

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Review Ratings »

This review of Green Flag has been rated:

"somewhat helpful" by (100%):

  1. AnneLorraine1
  2. 1st2thebar

The overall rating of a review is different from a simple average of all individual ratings.

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