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Member since:13.09.2008

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Grolier - an awful company to deal with

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14.09.2008 (13.09.2008)

Advantages:
absolutely nothing positive about this company

Disadvantages:
this is a  faceless, unethical, sales driven, money grabbing machine

Recommendable No:

Detailed rating:

Variety on offer

Catalogue

Purchase obligations

4 Ciao members have rated this review on average: helpful See ratings
very helpful by (29%):
  1. danmclovin
  2. nikkiroymarsh
helpful by (71%):
  1. MAFARRIMOND
  2. lisa8871
  3. manlybeach
and 2 other members

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Grolier - Dont be fooled this is a diabolical company that cant be trusted.

It makes its business by contacting couples who have just given birth (a emotional and happy time in their lives) and offers them free books for their new child.

Few couples refuse. Its now only a matter of time before Grolier's faceless, unethical, money grabbing machine kicks in.

You dont want to keep the books? Thats fine, just pack them up, take them to the post office (with your new born baby) and post them back to Grolier in Norwich but dont forget to pay for postage (just try claiming the postage back and see what happens!)

Any delay, for what ever reason and see the flood of threatening letters arrive through the door demanding payment, promising escalating charges, the threat of legal action and a poor credit rating.

These letters by the way are designed to be received on a Saturday morning, so as to cause the maximum amount of trouble and stress to Grolier's unsuspecting couples. Their offices with their premium rate phone numbers will be unstaffed - you will have to wait until Monday to try to sort this mess out.

TIP: of you have found yourself on the receiving end of Groliers awful tactics, email, do not call them. Suggest they send a courier round to collect the books. If not, tell them to send you a postage paid sticker.

Grolier.co.uk is probably the worst business in the baby and child industry- steer clear and be warned.
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Comments about this review »

nikkiroymarsh 14.09.2008 11:51

Too true! Great review. Once they've hooked you they send endless other items - yearbooks, calenders you name it! STEER CLEAR OF THEM!

silverstreak 14.09.2008 10:07

You're absolutely right.

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Type Book Club
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This review of Grolier.com has been rated:

"very helpful" by (29%):

  1. danmclovin
  2. nikkiroymarsh

The overall rating of a review is different from a simple average of all individual ratings.



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