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Good dealings with HFC Bank

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5 Mar 13th, 2003 

16 Ciao members have rated this review on average: helpful

Advantages:
Very friendly staff, who knew what they were talking about, no pressure .

Disadvantages:
There is only one branch near to where I live !

Recommendable Yes:

Detailed rating:

Staff courtesy

Promptness of service

Efficiency of service

Competitiveness of charges/rates

tarara

tarara

About me:

Been away for a long while, getting back into witing reviews again is hard lol

Member since:14.09.2002

Reviews:97

Members who trust:34

12 months ago I bought a lap top computer from a major retailer financed by HFC. My payments had gone out of my bank account each month until this month, the evening before the payment was due I realised I was £1 short for the direct debit and not wanting to be charged a £30 fee by my bank I cancellled the direct debit.
I called into the local branch of HFC the monday following and explained the reason for my cancelled direct debit and saying I wanted to pay the missed payment and set up a new mandate. The young woman I spoke to asked if I was interested in reducing the intrest rate on this load as I was on the high rate offered by the retail finance.
An appointment was made for the next morning. When I arrived I was made very welcome given a coffee ect.
After discussing my needs they offered me a loan to clear not only my lap top but my outstanding car finance which due to my husbands past credit problems was on a very high interest rate. The result was I walked out 90 minutes later with a cheque to settle my car finance, my lap top on a lower rate and cash (my fridge freezer having broken down the night before) for £2 a month less than I was paying before over the same period of time. I was also offered a credit card.
I wasn't pressured into anything I didn't need or want. Regarding the credit card I was a bit hesitant, and was simply told "if you change your mind just pop back in" I actually changed my mind while I was there as I got a text message from my husband who works away from home saying he had run out of petrol and the garage closest to where he was didn't accept a solo card so he was having to walk 3 miles to the nearest cash point! I decided at that time a credit card would be a good thing to have for emergencies.

Over all an excellent experience with this bank. 

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Comments about this review »

elkiedee 06.01.2004 11:41

Interesting op, though I'd take some care with that company. Their interest rates are very high though you can save money if you can pay off over a shorter time period. Luci

anya_lahiri 29.05.2003 15:41

hey a good first op...To get a very helpful include such information as range of accounts, interest rates etc. If you edit it let me know and I will happily re rate. Lisa x x x

MARKH455 19.05.2003 01:41

Nice people! Mark.



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