I took out a small loan £175 to buy a camera, since then I haven't heard anything from the HFC bank other than the initial introduction letter and offers of further loans.
They said they'd sent a letter allowing me to pay off the loan before incurring interest charges but I never received this. Since then I have had approximately three verbal communications with customer services requesting an update of my account so I could pay off the balance but still have not received anything through the post. After a period of 3 years and having a monthly direct debit of approximately £9 I still owe £140 with nothing being sent to me (i.e., account number and reference number or paying in slip) to allow me to pay it off at my local bank after repetitive requests. I'm in the process of writing to the manager now!
Not the sort of customer service I would classify as being acceptable
The interest rate is 2.18% per month or 29.5% APR. The loan was obtained through the Dixons store while trying to purchase a camera. The reports I was refering to are the ones that I believe stores/ banks are supposed to send you on a periodic basis to inform you of the amount owing with the loan and interest rates being charged etc. also giving you the option to settle up early. Hope this helps
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you need to mention in more detail the interest rates, whether they are online or have physical stores, other products they offer etc
stroppypsycho 15.08.2003 10:22
Hi Kate
The interest rate is 2.18% per month or 29.5% APR.
The loan was obtained through the Dixons store while trying to purchase a camera.
The reports I was refering to are the ones that I believe stores/ banks are supposed to send you on a periodic basis to inform you of the amount owing with the loan and interest rates being charged etc. also giving you the option to settle up early.
Hope this helps
Aug 14th, 2003
(Aug 21st, 2003)
somewhat helpful by (79%):
not helpful by (21%):
