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HP Compaq 610

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HP Compaq 610

Quote-start

HP Customer Service

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1 Oct 23rd, 2009 

2 Ciao members have rated this review on average: helpful

Advantages:
None

Disadvantages:
Foreign speaking "HELPLINE" .   Unhelpful helpline .   Absolutely no idea of good customer service .

Recommendable No:

Detailed rating:

Speed

Look & Feel

Comfort & Portability

Robustness & Durability

Value For Money

Anna38

Anna38

About me:

Member since:23.10.2009

Reviews:1

What customer service? You buy a laptop and within one day it crashes. The helpline refer you to a store which was not the store you bought it at. You keep calling them and they keep sending you back to PC World. Why? Why? Why?

Apparently HP Compaq do not provide telephone support., or face to face support or support via email or by letter.

If you need drivers then they ask you to pay £69.95 even though the drivers were not present when you bought the PC. You need help updating them? No they don't do that either. When ask them where you can find help they refer you to PC World. PCW of course just do not want to know. Why should they? I never bought the laptop there.

Now the shop where I did buy it will not take the machine back as I have altered the software by updating the drivers I was advised to update by HP Compaq.

I am writing this review on every forum I can find until HP Compaq fix my problem.

Tomorrow I am going to cut my losses and bin this machine! Seriously I could not even sell it for scrap. 

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Comments about this review »

lillamarta 23.10.2009 23:42

Shame on the bad customer service, however this category is for the HP Compaq 610 laptop which you didn't say a lot about.

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More reviews »

HP Compaq 610 - review by alpaulius

Advantages: Easy to use
Disadvantages: -

HP Compaq 610 - review by alpaulius alpaulius 11.09.2009 · Read review
Ciao members have rated this review on average: somewhat helpful
Review of HP Compaq 610



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