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I became redundant at the end of last year and owed @ £850 on a flexiloan with HSBC. As I had to claim benefits, I politely asked them to waive the re-payments until I able to pay them, hope-fully within a few months. I had banked with them for over 25 years and never, ever went overdrawn or made a late re-payment, however, they refused to show any interest in my circumstances and subsequently ramped- up ridiculous interest charges, created over-drafts without agreement at extortionate interest rates and systematically extorted an additional sum of over £1500 from me in 6 months and credit black-listed me! It appears to me that their head office have a policy that just makes things up as they go along and are masters of delay tactics, namely putting you on hold while they think of something. It is blatantly obvious to me that the policies of this organization are based on simple extortion and utter lies, of which I have clear proof, on the grounds that there is no way that incompetence and indifference can be so great. I look forward to bringing these views before an official hearing as soon as I can, because I am determined to have this company exposed for what it is
I am hearing this everywhere. It is so sad. People have been with these places for as long as you, loose their jobs and they just do not care. My friend is having to sell his home as he just lost his job. Good first review. I hope you get sorted out.