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Member since:19.09.2001


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Habitually bad, HabiTAT

20.09.2001 (02.11.2001)

city centre equivalent of IKEA but classier and more durable

Complaints system is dreadful, customer service is poor

Recommendable No:

Detailed rating:


Value for money

Selection & range



Staff knowledge

City / Branch addressGlasgow - Buchanan Galleries

Frequency of visitMonthly

Layout & presentationGood

In store customer serviceVery poor

After-sales serviceVery poor

Waiting / queuesLong

18 Ciao members have rated this review on average: very helpful See ratings
very helpful by (76%):
  1. Mitsudan
  2. drewboy
  3. toyrade
and 31 other members
helpful by (24%):
  1. nathaninnit
  2. thethirdeye
  3. molelover
and 8 other members

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Well, I am a home-improvement addict. I love Habitat as a rule. It is everything right about the world in what it sells, it is the staff and sales system that fail it.

Habitat is the ultimate in snobby interior stuff! It sells everything from candles to glasses to cushions to tables and chairs. There seems to be a Habitat in almost every city and although not cheap it sells VERY nice products. Everything is very trendy and colourful.

I have been shopping there for as long as I can remember - even before I was able to pay for it myself!

But this op is not about all that is great in Habitat, in fact quite the opposite.

When I bought my first house (a little over a year ago - how about that for a 21 year old!!!!), I knew where I was going to shop for it! I found a table that screamed my name and begged me to take it home. Well, what could I do? I signed on the dotted line and arranged to pick it up three weeks later (once it was in the shop - they said two to three weeks). Three days after the initial purchase they said that the product was there to be collected and I asked if they could hold onto it for another week until I could collect it. It took 10 minutes on hold for them to come back just to say "can we call you back"! In the end that was not a problem so we collected it in due course and took it home.

Little did I realise that they had given me the wrong table. It said on the receipt that it was a particular table and in actual fact they gave me one that was the same except for a different colour. Hmmmm, I thought - no worries, I will just call them and tell them and get them to give me the correct one. So, I did. That was August. I have evidence that shows that the new table arrived in early December after two letters, 6 or 7 phonecalls and a LOT of hassle. When the correct one did arrive it was scratched and bashed so I complained. After another two months I was told that I was not entitled to any compensation and that was that.

I still shop in Habitat but have sworn off buying anything that I haven't hand-picked and can take out of the shop that day.

They now do a 10% student discount. I noticed that the sign says it is only in operation until the end of November so if you are a student and love home stuff as much as I do - go there, even just to get some glasses and a nice candle. Just don't expect much in the way of customer service, or maybe I was just unlucky with the Glasgow store! Who knows!
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Comments about this review »

thethirdeye 28.11.2002 12:13

I've never bought anything large from Habitat but I always go for glasses and kitchen things when they send me 10% off vouchers just for registering on their mailing list.

Wayne10ch 23.04.2002 14:41

Your own house at 21? I am impressed. You obviously have a good head on your shoulders. Nice op on Habitat as well. Wayne. I think I will give them a miss!

Lgair 08.11.2001 15:18

You bought your own house at 21! How do you do it all? I've only ever bought from Habitat what I could take home, but I have seen a really nice sofa there recently. I wonder how the service would be if I bought it? It seems like the customer service should be excellent, but the consumer is easily fooled! Lisa

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This review of Habitat (Shop) has been rated:

"very helpful" by (76%):

  1. Mitsudan
  2. drewboy
  3. toyrade

and 31 other members

The overall rating of a review is different from a simple average of all individual ratings.

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