Robson99 1

Robson99

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Member since:02.05.2007

Reviews:1

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Terrible - Terrible - Customer Service

Quote-end
02.05.2007

Advantages:
Great products

Disadvantages:
Treat their customers like scum

Recommendable Yes:

Detailed rating:

Price

Value for money

Selection & range

Availability

Quality

Staff knowledge

City / Branch addressTottenham Court Road

Frequency of visitMonthly

Layout & presentationExcellent

In store customer serviceVery poor

After-sales serviceVery poor

Waiting / queuesMedium

5 Ciao members have rated this review on average: helpful See ratings
helpful by (71%):
  1. Miskah
  2. sam_a
  3. MAFARRIMOND
and 2 other members
somewhat helpful by (29%):
  1. sghawken
  2. salem_witch

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Where do I start?
I like Habitat's design like most of the people here, but their customer service is abysmal.
I purchased four Flame chairs on 30 Nov 2006. When I unpacked them one was damaged, so began the frustrating and painfully slow process of getting it replaced. After hours (literally - the phone-back system at the TCR store does not work and no-one has the authority/inclination to action anything when you finally speak to someone) on the phone, visiting the store at no little inconvenience, speaking to a variety of charming but ineffective menbers of staff, waiting for phone calls they just don't make, writing to Sir Terence Conran and the head of the entire company's customer service department and having a chair I couldn't sit on, on 4 April 2007 I managed to get the old one picked up and a new one delivered.
Do not expect anyone to care about you once you have paid for your item.

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Comments about this review »

Miskah 22.07.2007 03:49

Nicely written review. ♥Beth.

Miskah 22.07.2007 03:46

Nicely written review. ♥Beth.

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Review Ratings »

This review of Habitat (Shop) has been rated:

"helpful" by (71%):

  1. Miskah
  2. sam_a
  3. MAFARRIMOND

and 2 other members

"somewhat helpful" by (29%):

  1. sghawken
  2. salem_witch

The overall rating of a review is different from a simple average of all individual ratings.



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