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Faulty software from the word go

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1 Aug 17th, 2008 

5 Ciao members have rated this review on average: helpful

Advantages:
Quiet

Disadvantages:
Fauly stock in circulation, poor wash cycle options

Recommendable No:

Detailed rating:

Performance

Ease of use

Durability

Noise

Value for money

Wellsy2

Wellsy2

About me:

Member since:17.08.2008

Reviews:1

Our landloard cursed us with this machine about a month ago. From the very first load it would not spin either at the end or during the wash meaning washing regularly came out soapy and soaked.

After reporting it to comet for repair, they have replaced the PCB (programme control board) and it now appears to work correctly. It appears that these machines are being sold with a known fault in the PCB software that causes the machine to believe the load is unbalanced when it is not.

It may be possible to tell which version of the software your machine has. Before ours was "repaired" the ECO button had options for 1:3 1:2 3:4 and Full. After the new PCB was installed we were told this would change to L1, L2, L3, L4 and A which it has. If your machine has the old set of ECO options and it fails to spin regularly you definately need a replacement PCB.

Even after the repair I do not like this machine very much. The wash options are poor. For a typical 40 degree wash you can choose between a 30min quick wash, which is way too short in my opinion. Next option up is a rediculous 1:30 for synthetics or even more rediculous 2:10 for cottons, how this machine can be A rated and take this long is beyond me.

If you are thinking of buying this machine DON'T, it's not that good when it's working and you could end up with a dud from the word go. 

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Comments about this review »

manlybeach 18.08.2008 11:12

if the fault is known about you would think they would recall the machines and put it right before selling anymore. Welcome to ciao

headcase44 18.08.2008 00:24

Hello and welcome to Ciao.. a good first review.. thanks. J.



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