When it was finally launched I excitedly opened a Halifax web saver account. It seemed like a great idea from an institution which I have used for a number of years and have always been very pleased with. However the pressure to launch the product quickly seems to have led to being very problematic to use.
When I first used the service it was very problematic to even log in. Twice I had to call customer services as my account was suspended. I wasn’t able to open fixed rate options either, and as I had not received my ATM card I wrote to the Halifax.
To give them credit they were very quick to get back to me, and by phone too. They solved the ATM card problem, although they said I should be able to open fixed rate options too (and I’ve still had no luck opening one). I’m not having problems logging in now, although I’ve made a paper note of all my passwords and question answers (including spaces and case types as it seems very sensitive).
At the moment it is a very frustrating system to use, and not one I by any means trust fully. However given my past experience of the Halifax I do expect it to get better, and quickly.
How helpful would this review be to a person making a buying decision? Rating guidelines
Advantages: Plenty of articles, has some messageboards, excellant quotes facilities Disadvantages: They've just ditched their Shares portfolio service, which was light years better than any similar service on the 'net
Aug 29th, 2000
very helpful by (75%):
helpful by (25%):
