Advantages Well known, large product range/branch network and good adverts(!)
Disadvantages Incompetent, unbelievably arrogant and most savings rates could be beaten
|Efficiency of service|
|Competitiveness of charges/rates|
|Staff courtesy||Very Poor|
|Promptness of service||Very Poor|
|Online - Content/organization of site||Good|
|Online - Reliability/speed of site||Good|
|Online - Ease of applying for products||Average|
I have been with the Halifax for many years, and it has been mistake after mistake and scam after scam. This hasn't just been since floatation, in my view it is culture at the Halifax to manipulate the customer into making the worst choice.I missed out on thousands of a windfall with the Halifax (then Building Society) when it DM after 15 years of loyal custom because they 'helped' me review my finances and change my accounts to ones which didn't offer membership status.
I have been reduced to tears in my branch twice in the past two years after they threatened me over the counter with the police and credit blacklisting in front of a packed branch over a £76 overdraft. They then told me if I wrote 'a very nice letter to the area manager they might over look the matter in this instance'.The staff be-littled me constantly.
Their arrogance and crude greed has been EXTRAordinary, both with my personal affairs and national outrages such as the flip-board scandal, the mortgage robbery and other matters.Since Birmingham Midshires was taken over I am sad that this once helpful institution has went down the drain too. I recently closed all my accounts connected with Halifax (inc. BM and Clerical Medical) and sent a letter of legal complaint by Recorded Delivery. Guess what - no reply 3 months on.
Never in my life have I ever delt with such a distant and incompetent institution.
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