Disadvantages Poor quality, 16 week wait for delivery, awful customer service.....
|Type of Product||Corner Sofa|
|Price of Product||700-1400|
|Value for Money||Poor Value|
|Wide range/choice of products?||Reasonable|
|Helpfulness of Staff||Unhelpful|
In April this year me and my fiance got the keys to our new house. We were well organised as we bought the house in February so had plenty of time to order all furniture that we would need before we even got the keys, or so we thought.
We were told when we bought the sofa that it may take up to 8 weeks for delivery which we thought would be perfect for us. It meant that hopefully we would be able to avoid having to sit on the floor of our new house for to long.
After 9 weeks there was still no sign of the sofa or word from Harveys to let us know when it was due into their warehouse so i phoned them and was told that i would be contacted as soon as my sofa arrived and that this should be no longer than 2 weeks.
12 weeks after buying my sofa i had still heard nothing from harveys so i again called them again only to be told the same old rubbish that there had been a manufacturing delay but i could expect delivery within one month.
At this point i was extremely annoyed after handing over a large amount of money upfront i had still recieved nothing.
My sofa eventually arrived on the 8th of June 16 weeks after i handed over my hard earned cash for it and 8 weeks past its estimated arrival time.
When the sofa did arrive the delivery men were an hour later than the delivery slot i was given, they managed to snap a shelf off the wall which wasnt even in their way and it was only after they had left we realised they had done this and they chipped the wood flooring that had just been laid in my living room through lack of care.
Awful value for money, no customer service skills and poor quality products. Please be warned if you want something which wont look awful as soon as the wrappers in the bin DONT SHOP AT HARVEYS!!!
I hope this review is of use to fellow ciao members and that it can hopefully prevent others from purchasing low quality furniture from this nightmare of a company.
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