Bubba77 2

Bubba77

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Member since:24.07.2000

Reviews:21

Members who trust:18

Quote-start

Their incompetence cost me!

Quote-end
31.08.2000

Advantages:
Cheapish

Disadvantages:
Poor customer relations, disorganised, limited cover

Recommendable No:

4 Ciao members have rated this review on average: helpful See ratings
very helpful by (22%):
  1. Alison28
  2. bazza1603
helpful by (78%):
  1. voodoo_melon
  2. happytan
  3. ajazz
and 4 other members

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My first car insurance policy was with Hastings and, despite giving me one of the best premium offers I could find, my overall impression of the company is not very high.
After about six months of being insured with Hastings I was involved in a minor accident which, it was decided, was a fifty fifty claim. I wasn't too pleased about this as I didn't think it was my fault but what really got to me was the fact that after three months I got a letter telling me that the claim had been settled against me - even after I had been told that both insurance companies involved had decided on a fifty-fifty settlement. When I tried to find out why, it turned out that the agency Hastings had employed to look into my case had not responded to a letter from the other insurance company and so Hastings had paid out in full.
Needless to say, I was annoyed, especially as this meant that I didn't get any money towards the repair of my car - it was a 3rd party T&T policy - and when I got my new premium quote six months later, it had nearly trebled.
I realise that the problem was not directly Hastings' fault but they refused to re-open the case and treated me very poorly thereafter. It was essentially their fault for choosing such a poor company to out source the claim to, and as such I feel extremely agreived that I ended up out of pocket ( by nearly £300 as it turned out) as a result.


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Review Ratings »

This review of Hastings Direct has been rated:

"very helpful" by (22%):

  1. Alison28
  2. bazza1603

"helpful" by (78%):

  1. voodoo_melon
  2. happytan
  3. ajazz

and 4 other members

The overall rating of a review is different from a simple average of all individual ratings.



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