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I had previously owned a much older model of petrol-engined Hayter and had had no complaints at all about it. Having upgraded to the Harrier 412, I wish I had not wasted my money.
The first thing we noticed was how heavy it is and how difficult it is to manoeuvre. Given that my wife likes to mow the lawn, it is not an easy machine for her to use, given that we don't have acres of grass to cut in nice straight lines. It is awkward to use on even a medium-sized lawn. The other bugbear is that, if the grass is only slightly damp, it clogs up the chute and compacts around the cutting blade, so that no grass gets into the collecting bag at all.
On a cosmetic note, the manufacturer's decal has come unstuck and some of the plastic trims have come loose. This does not affect how the machine works, but it is not what you would expect from an expensive mower.
On a positive note, the mower generally starts easily and first time and we have had no trouble with the battery for the electric starter.