yivvie 1

yivvie

Add to my Circle of Trust

Subscribe to reviews

About me:

Member since:29.09.2009

Reviews:5

Members who trust:1

Quote-start

Oh no! Hermes is their courier

Quote-end
01.09.2010

Advantages:
Cannot think of 1

Disadvantages:
No office or customer support contact

Recommendable No:

Detailed rating:

Speed of delivery

Reliability of company

Competitiveness of charges/prices

Customer service

5 Ciao members have rated this review on average: helpful See ratings
helpful by (80%):
  1. kevin121
  2. lou1990lou
  3. TheHairyGodmother
and a further member
somewhat helpful by (20%):
  1. sandemp

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

Share this review on Google+

As other reviewer has stated, no telephone or any kind of contact is no good.
I got my dress that I had ordered in good enough time, no problems there. But I didn't like it and a arranged a return. Well this turned out to be a month long headache for me. I had a collection date, which came and went with no courier appearing, nothing worse than spending your day off waiting for a delivery/uplift that is a no show. I contacted the company who I bought the dress from, they checked and I was given another date for the following week, this came and went. I went to hermes website to find out what I could do, got nothing but their couriers numbers. If there couriers are lazy and not doing there job, surely there should be someone you can complain to. You call the site you bought from, they give you their courier number, you call the couriers and get an automated message with no further options unless you're calling for a sale, basically you are directed to the website,to get your local couriers number, who you know isn't giving a toss. I caled the courier and she told me she would be there the next day and blamed the "system" from the place I bought my dress. Next day came and went, no pick up I was livid and went on the phone to Very were I purchased the item and went nuts. I was apologized to and assured my item would be picked up in 2 days after that call. In fact the courier came to pick up my item at 10pm that evening. I practically slapped him with it. So it was 4 weeks it took to send one item back. Which meant I couldn't get a refund on my dress until they received it.And after being told that the courier would be there in 2 days time and him coming that evening can you imagine if I wasn't in !!!

  Write your own review

Share this review on Google+

« Previous review   Next review »

Rate this review »

How helpful would this review be to a person making a buying decision? Rating guidelines

Rate as exceptional

Rate as somewhat helpful

Rate as very helpful

Rate as not helpful

Rate as helpful

Rate as off topic

Write your own review Write a review and you will earn 0.5p per rating if other members rate your review at least helpful. Write a review and you will earn 0.5p per rating if other members rate your review at least helpful.   Report a problem with this review’s content

Comments about this review »

Add the first comment!

max. 2000 characters

Post comment

More reviews »

Review Ratings »

This review of Hermes Parcel delivery has been rated:

"helpful" by (80%):

  1. kevin121
  2. lou1990lou
  3. TheHairyGodmother

and a further member

"somewhat helpful" by (20%):

  1. sandemp

The overall rating of a review is different from a simple average of all individual ratings.



Are you the manufacturer / provider of Hermes Parcel delivery? Click here