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Every single time I have had to deal with them they have been unreliable and that is from 4 different addresses in North Yorkshire. It can't be a coincidence. I just wish retailers would stop using this rubbish company. I have had a parcel with all my christmas presents (worth 150 quid) 'lost in transit', parcels simply dumped outside my front door on the pavement (where anyone can pick up) and parcels lost god knows where. And the ones that got there always ALWAYS take aaaages and half the time there is no 'sorry we missed you' card. And if you need to get a hold of them good luck to you! Not a good company at all. Avoid if you can.