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I unfortunately, ordered some goods from Asda Direct, who...yes you guessed it, use Hermes to deliver. Their tracking said they delivered it, but I did not receive anything. After contacting Asda Direct and after an hour of being put on hold, I was informed that the courier left parcel in my porch. He must have been considerably gifted as a locksmith, as at the time on their delivery status, I was out and the porch door locked. I would suggest that since companies use Hermes as they are cheap, the only way to get some justice is to check who their courier is before you order and vote with your feet. Let the company or store know that you won't be buying online from them until they change their courier. And don't forget to tweet it and facebook it! I only wished I'd asked Asda Direct who their courier was first!