ANDY.CO.U... 5

ANDY.CO.UK

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Member since:03.06.2011

Reviews:1

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SERVICE AT FILEY STORE.

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03.06.2011

Advantages:
QUALITY AND PRICE

Disadvantages:
FOR WANT OF A BETTER WORD STAFF

Detailed rating:

Frequency of visit

Value for money

Selection & range

In store customer service

Freshness of goods

City / Branch addressFILEY BRANCH

PriceLow

Layout & presentationAdequate

AvailabilityI usually find what I am looking for

QualityExcellent

After-sales servicePoor

Staff knowledgePoor

Waiting / queuesMedium

4 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (75%):
  1. Alyson29
  2. TheHairyGodmother
  3. Shellshocker
not helpful by (25%):
  1. fallen_flame

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The overall rating of a review is different from a simple average of all individual ratings.

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I USE HERON STORE IN FILEY ON A REGULAR BASIS, AND THE STAFF THERE ARE AS COLD AS THE GOODS IN THE FREEZERS.

IF YOU WANT TO LOOK IN THE FRIDGES HALF THE TIME YOU CAN NOT, DUE TO TROLLEYS IN THE WAY OR BOXES OF STOCK ON TOP OF THE FREEZERS.

A SMILE IS OUT OF THE QUESTION WHEN BEING SERVED AT THE TILL AND I DOUBT IF THE WOULD EVEN NOW WHO THEY HAVE JUST SERVED, THERE IS NO EYE CONTACT AT ANY TIME.

THE OLDER MEMBER OF THE STAFF IS ON THE TILL ALOT OF THE TIME, THATS IF YOU CAN GET HER TO THE TILL IN THE FIRST PLACE, SHE SEEMS TO THINK IT IS GOOD FOR THE BUISNESS TO TAKE NO NOTICE OF CUSTOMERS QUEING UP EVEN WHEN SHE IS LOOKING AT THEM.

AS FAR AS CUSTOMER RELATIONS ARE CONCERNED SHE MUST HAVE BEEN OF SICK WHEN SHE WAS BEING TRAINED FOR THE JOB.

TO A GREAT DEGREE NONE OF THE STAFF SEEM TO WANT TO BE THERE, AND ALL ARE IN A GREAT NEED OF RE-TRAINING.
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Comments about this review »

fallen_flame 04.06.2011 10:30

We're not idiots. Don't yell at us.

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Review Ratings »

This review of Heron (Shop) has been rated:

"somewhat helpful" by (75%):

  1. Alyson29
  2. TheHairyGodmother
  3. Shellshocker

"not helpful" by (25%):

  1. fallen_flame

The overall rating of a review is different from a simple average of all individual ratings.



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