Advantages: lovely car, friendly staff Disadvantages: staff a bit too casual, expensive
Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted the car first thing next morning, so I went straight onto the Hertz website (www.hertz.co.uk) and booked.
I booked myself the smallest, cheapest car (listed as 'Fiat Siecento or similar') for 3 days (8.40 a.m. Monday to 5.30 p.m. Wednesday) and paid just under £140 including insurance. I wasn't going to have the insurance, which would have worked out over £30 cheaper, but when I realised I would be liable for £500 excess I took it just in case.
I arrived at Hertz at 8.40 the next morning to find they hadn't opened their emails yet so ...
sandrabarber 03.06.2003
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: They rent cars Disadvantages: sometimes
Usually, when I fly to Belgium or Germany with Ryanair I rent a car from HERTZ. As a customer of Ryanair you are entitled to preferential rates but I don't go down that road. I don't hire directly from Hertz either but use a consolidator's website, which is:
http://www.carhire4less.co.uk/
They will quote prices for Alamo, Budget, Europcar and Hertz and they are generally around 10-15% less expensive than any other source.
So much for the booking advice, what I want to discuss here is my most recent experience with Hertz.
As anyone who has been paying attention will know, My wife and I travelled to Poland and Slovakia in May/June and we did so in a car hired from Hertz. Not all hire companies will allow you to travel to Eastern Europe in their vehicles and indeed Hertz won't allow you to go there with certain makes ...
proxam 14.09.2002
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: They want to stay #1. Disadvantages: They lost a year ago!
Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah!
I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car!
You can all relax, I've moved on to better employment. I was actually an exemplary employee, and received many letters of thanks from customers. Most customers are actually unaware of what is going on at The Rental Cars' Counters. It's corporate action at it's best.
Ever notice that when Hertz is out of cars, so are the competitors? Hertz would have to pay another rental company ...
signals 20.09.2003 (28.01.2004)
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Ciao members have rated this review on average: very helpful Review of Hertz
