Advantages: lovely car, friendly staff Disadvantages: staff a bit too casual, expensive
Finding myself stuck without a car last week and several appointments to keep, I decided to hire one double-quick. The first place that sprang to mind was Hertz, as they had opened a new place literally at the bottom of my street a couple of weeks previously. It was a Sunday night, and I wanted the car first thing next morning, so I went straight onto the Hertz website (www.hertz.co.uk) and booked.
I booked myself the smallest, cheapest car (listed as 'Fiat Siecento or similar') for 3 days (8.40 a.m. Monday to 5.30 p.m. Wednesday) and paid just under £140 including insurance. I wasn't going to have the insurance, which would have worked out over £30 cheaper, but when I realised I would be liable for £500 excess I took it just in case.
I arrived at Hertz at 8.40 the next morning to find they hadn't opened their emails yet so ...
sandrabarber 03.06.2003
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Ciao members have rated this review on average: very helpful Review of Hertz
Advantages: They rent cars Disadvantages: sometimes
a few weeks, but without much further ado, I received a cheque which covered the taxi fare. Whoohoo!!! Tonight we eat!
I thought a little extra to cover the annoyance and inconvenience factor would be nice, maybe even an apology, but I'm reasonably satisfied with getting the taxi fare back.
Overall, I thought the staff at Hahn airport were disgraceful. Their attitude was shocking. They knew they had cars hired out, so why not make sure there were vehicles on hand to cover this. It's not rocket science.
Because we were compensated
with no hassles, it would be churlish of us not to use Hertz again. But make no mistake, this time if there is no car, someone is going to be VERY sorry.....probably me.
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Part 3 - the second leg
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We flew to Hahn on August 31 ...
proxam 14.09.2002
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Advantages: They want to stay #1. Disadvantages: They lost a year ago!
Where is my car? I had a reservation! I'll never rent from Hertz again...blah, blah, blah!
I once got in trouble because a customer asked if I work for Hertz, and I said "NO!" Let's see, I have a Hertz cap, a Hertz jacket, and a Hertz shirt, and even as a walking billboard, people still ask that question. Then you get the people who are ticked off because something went wrong with their car and refuse to give you(the billboard) the key to their car!
You can all relax, I've moved on to better employment. I was actually an exemplary employee, and received many letters of thanks from customers. Most customers are actually unaware of what is going on at The Rental Cars' Counters. It's corporate action at it's best.
Ever notice that when Hertz is out of cars, so are the competitors? Hertz would have to pay another rental company ...
signals 20.09.2003 (28.01.2004)
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Ciao members have rated this review on average: very helpful Review of Hertz
