The printer arrived when Amazon said it would and I set it up. The box did not include a USB cable to directly connect the printer; I assume they expect most people to connect via wi-fi or a network. We don't have wi-fi in the office, and there was not a spare network socket in my corner of the room. I 'borrowed' the USB cable from the useless scanner and connected it into the back of my PC with that. Other than that the whole procedure was really straightforward, the supplied discs installed promptly and without problem on my elderly steam-powered office PC and in no time at all I was ready to go. The multi-function printer also includes a fax, but I have no use for this function so cannot comment.
Looks wise it is quite substantial with a control panel on the front with lots of buttons. Most of these refer to the fax machine however. The scanner/copy bed is at the top, under a lid. There is a bulky black part on the left of this which you feed your fax pages through, or can use to copy. The section under this is the place you lift up to replace the inks and this is easy and intuitive to do. The pictorial instructions that come with the printer aren't really necessary - anyone who has ever changed an ink cartridge before will cope with this one. Underneath here is the place that your printed document or photocopy will appear on - there is a black plastic slide out piece with a tab to catch it so your documents don't fly out across the desk or floor. At first I thought this a bit insubstantial, but suspect it is more robust as it looks as my man-handling of it hasn't damaged it so far, although I have accidentally pulled it off a few times. It was easy to re-attach. Below is the paper tray for your A4 paper - you can just lift up the black plastic catching tray and shove it in, it is quite large (apparently holding 250 sheets which I can well believe) so you don't have to keep re-filling it very often.
After an office move-around I was unable to re-connect to the scanner part of the multi-function printer-scanner-copier that my colleague and I had previously shared, although I could still print to it. Our IT department were unable to fix it (although they spent many hours on it) and sent me over a separate scanner. Sadly the scanner they sent me was less than adequate for my needs at the office - the colour representation was poor and it wouldn't let me save some images as jpegs. I work in a design office, so we scan and print lots of colour images, so this is an important factor. Two months after the move-around, and I am still borrowing my colleague's PC every time I wanted to scan, so we gave in and decided to order a multi-function printer for me ourselves. Browsing Amazon we found a good selection and I decided on the HP Officejet 6500 as it was on a half price offer whilst seeming to offer everything that I needed. Our other one was also HP so we were reasonably confident that we would get a good colour representation, plus it has coped well with a heavy workload over the last few years.