Hewlett Packard (Shop)

HP has a quality Computer. The increased level of technology they often offer is very nice and is priced very well. HOWEVER, their technical and logistics support needs help. On black Friday of November in 2006 my father bought me a laptop and put it in my name. About two months after his purchase the screen stopped working correctly, it washed out and became very pixlated. I was not upset I wanted it fixed however. Not having my A+ Cert at that point in time I didn't bother trying to open it because I knew I would void the Warranty. I contacted customer support and they promptly asked me to ... more

I ordered my laptop tx1020ea from HP Store at the end of July and received it shortly after at the begining of August. So far so good. The laptop that arrived had a test user registered on it and various files that automatically ran to test things like if the fans worked etc. One of the test files caused the laptop to reboot after 60 second making the laptop practically useless. I rang HP store who passes me on to their Technical people in India where I spoke to a Jack and Daniel (and I'm not kidding) whom had difficulty communicating. They tried to get me to restore the Laptop using the ... more

HP – A FIRST TIME BUYER After purchasing a Hewlett Packard 8670 Pavilion PC, over a year after purchasing the item itself, I am still experiencing problems with Hewlett Packard. This is an account of the problems that have happened within the last year, with regards to Hewlett Packard. The PC firstly arrived around one year ago, but unfortunately, this is when the problems first occurred. After plugging in and starting the computer, it became apparent that the supplied keyboard, although very aesthetically pleasing, only worked on half it’s side. After a short phone call to the ... more

Hewlett Packard are a very well known pc and pc acessories manufactuer. They are perhaps best known for their printers and scanners. Though they manufacture pc's, digital camera and hand held computers, as well as others. Hewlett Packard is a well respected brand, this is due to the high quality of their goods, the excellent features, the readable instructions, usefull software, reliability and excellent customer services. Hewlett Packard have managed to offer consumers a very good products and customer care at reasonable prices. Hewlett Packard products are very competively priced with other ... more

Now, I almost don't know where to start. A word to the wise...keep your receipt, you will most certainly need it when talking warranties to the helpdesk. Don't get me wrong, HP printers are fantastic, some of the best. Their helpdesk staff (obviously abroad) are not so good! You could very well find youself, like me, bumped between, in and out of Warranty Helpdesks. Another word to the wise, 60p per minute for someone who you can't understand verbally or technically isn't good value for money. In the end, after an entire day (and I DO MEAN an entire day) of talking to Helpdesk, Customer ... more