Now, I almost don't know where to start. A word to the wise...keep your receipt, you will most certainly need it when talking warranties to the helpdesk.
Don't get me wrong, HP printers are fantastic, some of the best. Their helpdesk staff (obviously abroad) are not so good! You could very well find youself, like me, bumped between, in and out of Warranty Helpdesks.
Another word to the wise, 60p per minute for someone who you can't understand verbally or technically isn't good value for money.
In the end, after an entire day (and I DO MEAN an entire day) of talking to Helpdesk, Customer Complaints, local HP retailers and anyone else who wasn't avoiding my calls, I gave in! Dug out my old Photsmart 7450, swapped the cartridges over from my dead PSC 1215 and threw it straight into the recycling dustbin.
Drastic action? Not really, an £80 printer that had cost me over £15 in telephone charges in 1 day and still wasn't working is folly.
So, my cautionary tale to anyone out there, which I suppose is common to all suppliers if I'm honest, is to keep that proof of purchase. You really never know when you are going to need it. Oh, and stick your purchase on a credit card, so much easier to convince somone you aren't 'fabricating the truth' about when you bought it.
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How helpful were the staff?
Helpful
How good is their helpline/technical support?
Very bad
Overall, how satisfied were you with the service?
Dissatisfied
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