I have been with Hi Velocity for about three months. I migrated to there Christmas special offer 1Mbit deal, this costs me £23.99 a month this has now increased to £29.99 as the special offer has finished. Hi Velocity offer unlimited broadband internet access which means there is no need to worry about how much your downloading. Each account comes with up to 5 email addresses which can be configured using thier POP3 and SMTP servers, you can also access your email from there web site, as well as this 100MB of web space is included, which is more than enough for a really good personal web site. Unfortunately there is no news group access offered ny this isp. Since I have been with Hi Velocity I have suffered some downtime about 6 hours in all and there has also been some speed issues which have now been cured. A point in their favour though is that if there's a problem they admit it and tell there customers what they're doing to resolve it via the Hi Velocity forums. This is refreshing compared to some isp's that don't admit any problems and do litttle or nothing to cure them. This company's accounts department is a bit on the slow side with quite a few customers complaing they haven't been invoiced for three or more months. This isp is different to most in that each month you are emailed an invoice which you then pay. You can pay by standing order, credit/debit card or by cheque. There is no direct debit option at the moment. Their customer service is excellent as long as you phone up, if you email support you are sometimes waiting a long time for a reply. Overall I am very satisfied with the service I'm receiving for the price I am paying.
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