Direct Line Insurance plc
Review of Direct Line Insurance plc by
 Emma_Wilson
Advantages: Cheapest quote
Disadvantages: Didn't cover contents of car, rude operators who don't know what's happening, slow at processing claims
...When I got my provisional driving licence, I was insured as a second driver on my car, with my dad as the main driver. Having passed my test in September, I took out my own insurance policy,and, predictably, the premium doubled. The cheapest quote I could find was with Direct Line plc.
However, this month, whilst at University, my car was stolen, and found burnt out. It has been a fight to get a settlement, and they provide no update as to the status of the claim. Each time I rang them, I was passed from pillar to post, and eventually, I asked to speak to a supervisor. Far from sorting out my claim, she was rude, unhelpful, and confused matters further.
Finally, almost a month after my car was recovered, I have been sent a letter with a settlement. I decided that I wished to dispute the settlement, and had to send them adverts...
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 08.12.2000
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Not a PLC and little TLC either
Review of Coventry Building Society Accounts by
 SueMagee
Advantages: A long-established major Building Society
Disadvantages: Not the best rates of interest and customer service is not first rate.
...Six years ago I found myself with some money to invest and I looked around for a good home for it. At that time it was generally the mutuals – the Building Societies that had not yet converted to PLC status – who were providing the most consistent returns, whilst those that had converted seemed to offer accounts that looked good for a while, but the rate of interest they were offering quickly fell.
I won’t confess to being a carpetbagger – someone who invests in a Building Society in the hope of getting a windfall when the Society converts to PLC status – but the possibility that this might happen is something that I’ve always kept in mind when I’ve made investments. It doesn’t drive the investment, but in a situation where a mutual and a non-mutual have otherwise been equal I’ve always gone for the mutual. The rate of interest...
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 20.12.2002
(28.04.2003) |
Stiil a good lender even after becoming PLC
Review of Bradford & Bingley Building Society Mortgages by
 Sonatine
Advantages: v.helpful staff, not pushy, objective,informative, lots of mortgage options, good website
Disadvantages: loss of mutual status
...& redundancy cover etc.
All the paperwork was sorted out very efficiently & quickly. There were no problems to speak of and everything was sorted in very quick time. Even when we were going through the different types of repayment mortgage everything was very much laid on the table by their advisors and there was no patronising & or legal-speak going on at all.
I did wonder whether the service and committment offered would dip once the shareholders opted to become a PLC back in July 2000. But I'm happy to report that the service seems to have improved somewhat over the last few months.
With this kind of reassurance I've opted to stay with them and take out another mortgage for a new £110k home in Oxford once I've sold my current home. Again the staff are very helpful informing me of what is involving with regards moving mortgages around...
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 07.01.2001
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