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Just before moving house on we received a leaflet from Hillarys Blinds advertising a Half Price Easter Sale, this seemed like perfect timing as we wanted to have blinds in most rooms of the new house rather than curtains. I called Hillary's the day after moving and they said they would ... Read review
Advantages: I've learnt a lesson Disadvantages: No blinds!
...we received a leaflet from Hillarys Blinds advertising a Half Price Easter Sale, this seemed like perfect timing as we wanted to have blinds in most rooms of the new house rather than curtains. I called Hillary's the day after moving and they said they would send somebody around the next day to give us a quote.
We had an advisor come around who quoted £1000.00, this seemed very expensive however we really didn't know what blinds cost ... ...corrected copy.
Hillarys quickly took £300.00 from my credit card as a deposit.
The following Friday came and went, annoyed that what we had been told was not correct, but we accepted that maybe things were getting knocked back a couple of days because of the Easter break. We still had not heard anything after 3 weeks so I called Hillarys Blinds to find out where the blinds were and not only had they not made them, the ... more
Terrible service.
Just before moving house on we received a leaflet from Hillarys Blinds advertising a Half Price Easter Sale, this seemed like perfect timing as we wanted to have blinds in most rooms of the new house rather than curtains. I called Hillary's the day after moving and they said they would send somebody around the next day to give us a quote.
We had an advisor come around who quoted £1000.00, this seemed very expensive however we really didn't know what blinds cost and we were told it was a really good deal. I asked about the half price offer and was told that the only products on half price were those that they couldn't sell as they wanted to get rid of the stock, certainly not what the TV advertisement or leaflets were implying. We did however gullibly accept this.
I wasn't keen on accepting this quote on the spot so the advisor told us that if we did, he should get the blinds by the following Friday when he would call and would come and fit them himself! We decided to accept this offer, but then I noticed the quantities of blinds on the paperwork did not add up to the amount of windows he was quoting for! He said it was a mistake and corrected our paperwork - and his own copy with a biro, and said he would get it changed on the order also. I signed his corrected copy.
Hillarys quickly took £300.00 from my credit card as a deposit.
The following Friday came and went, annoyed that what we had been told was not correct, but we accepted that maybe things were getting knocked back a couple of days because of the Easter break. We still had not heard anything after 3 weeks so I called Hillarys Blinds to find out where the blinds were and not only had they not made them, the quantities were incorrect as the sales advisor did not call and correct them like he told us he would! I was told this would be chased up with the advisor and sorted out.
I was hoping to at least get a call back to let me know what was going on, but I didn't, so the next morning I called back again and found out that still the complete order for blinds had not been entered! I was told pretty much the same thing again so again waited for an update. Nothing again, called back that afternoon and still they were doing nothing to get this order sorted out. The person I spoke to this time did however say she reported it to the Area Manager. I was later told they would need to send another advisor to measure again(?!?) but that it wouldn't be until the following Monday (4th week). Well that day has come and gone and not even a phone call to make an appointment let alone a visit.
We have now had to put curtains in the bedrooms upstairs as we continue to wait. We still have nothing in any downstairs windows.
Other relevant information:
Hillarys blinds advertise free fitting, measuring, and advice, however they themselves sell blinds that you fit yourself at http://www.web-blinds.com/ for considerably less than we are being charged, and we were told we were getting a "3 for 2" offer also, that simply does not add up.
The claim that the blinds on offer are ones that they can't sell also does not add up, as I am also told they manufacturer blinds on demand and do not sit on stock. Seems to me that the incredably thin "buy one get one free" blinds have been manufactured just for the offer.
Both the "3 for 2" and "buy one get one free" offers are being "offered" without revealing how much the products actually cost, or did cost before the sale as the agent comes up with a quote him/herself, how can advertising these offers be legal? (It reminds me of the never ending DFS sale scam that The Bulls* Detective reported on!)
Advise (just in case there is anybody else out there as easily conned as we were): never agree to a quote while the advisor is still there.
I wonder how many customer deposits for unordered blinds are being used to fund the current TV campaign, which has turned into a Spring Sale.
Advantages: Information to help you buy Vertical Blinds Disadvantages: Doe not give information on where to buy
The Vertical Blind market is mostly a scam.
Sales are non existent
Discounts are full of terms and subject to etc.
Read the adverts carefully:
50% off...............off what?
2 for 1............hmmmmmm how much is the 1st one?
Key words to look for:
"from"
"upto"
"selected fabrics"
"certain sizes"
"on selected"
"buy one get one free"
These are all terms that will catch you out.
The adverts look good, they are meant to be! "free fitting" ... ...the price.
Uks Number One company uses agents (as do most the big companies) they earn commission and will try to up sell to take more money and earn more commission. These agents come and go.......your back service will be very poor.
Quality of product a major consideration.
We all look at the fabrics, but what about the head rail?
The vertical blind market is full of cheap far east products, ranging from fabrics that feel like cardboard to ...
bevo69 24.01.2009
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Ciao members have rated this review on average: very helpful Review of Hillarys Blinds
Advantages: Are there any? Disadvantages: Not a caring company.
Bank Holiday weekend I searched for conservatory blind companies on Google. I looked at Hilary's as I was told be a colleague they were cheaper than Thomas Sanderson. Hillary's allowed you to book an appointment on their website which I did for Bank Holiday Monday (amased I could get an appointment so quick). It mentioned a confirmation e-mail of appointment or a phone call to arrange a different date. Neither materialised. I called Hillary's on ... ...not. They said to get a quote for a conservatory was at least two weeks. I finally made a booking for 13 June. I got a text on Tuesday saying I should have an e-mail confirming my appointment. No e-mail, sophoned Hillary's to double check. We had another company come to do a quote which we have accepted as others very slow in responding especially in this climate where everyone is chasing business. I phone Hillary's to cancel the appointment. I was ...
Advantages: Made me laugh. Disadvantages: Waste of time.
...have just had somebody from Hillarys come to measure up and give me a quote on wooden venetian blinds for two 4ft wide windows.
The quote was £622.00!!!
John Lewis supply the same sort of blinds for £55.00 or £75.00 each, depending on the wood. I can fit them myself and save £472.00.
A friend had vertical blinds installed on all the front windows of her 1930's bay-windowed semi for half of the price I was quoted.
Clearly Hillarys are trying to ...
XTiber 14.01.2008
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Ciao members have rated this review on average: helpful Review of Hillarys Blinds
Advantages: im taking them to court Disadvantages: trying to get me to still pay for blinds i havent had
I totally agree with all the comments made about Hillary' s blinds.they are a disgrace and should not still be trading.I will now tell you my story of an experience I never ever want to experience again.it all started September 08.I like many was enticed by there TV ad 50% off.I called to make an appointment.the guy came out typical sales man,with the jargon & cocky attitude.trying to off load the cheap material.I wanted Venetian blinds.my windows ... ...company do it, as I thought Hillary blinds were.....how wrong was I.but you live an learn.anyway figures were done, signed the paperwork, took a deposit it and off he went.whilst he was there I felt uneasy and pressured into having them done.my partner and I discussed it and found that for what they were it was expensive.(this was for two windows to be done) this is the part where it starts to become a real nightmare.I phoned Hillary blinds 5 days ...
kimbo5891 24.01.2009
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Ciao members have rated this review on average: helpful Review of Hillarys Blinds
Advantages: Salesman turned up when he said he would, good quality blinds Disadvantages: None as yet
...a little scared about using Hillarys Blinds after reading some of your reviews but was attracted by their current red hot sale so decided to get someone round anyway.
I did it all over the internet which was so quick and easy to make an appointment and the guy came round when i had asked (a surprisingly rare occurance nowadays!). I picked out my blinds and the guy arranged to come back round to fit a couple of weeks later.
Once again he came round ...
KT1975 08.08.2008
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Ciao members have rated this review on average: helpful Review of Hillarys Blinds
