Holiday Inn Bristol Airport, Bristol

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Holiday Inn Bristol Airport, Bristol

An 80 room climate controlled hotel set in rural countryside yet the only hotel at Bristol International Airport. The hotel is within easy reach of th...

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Review of "Holiday Inn Bristol Airport, Bristol"

published 14/03/2017 | Westy4
Member since : 30/09/2015
Reviews : 49
Members who trust : 18
About me :
The 3 Rs make this site work - Read, Rate and Review. Trying to keep up with doing the 3 Rs as much as possible. Very grateful for all the Reads and Rates of my Reviews from others on Ciao.
Satisfactory
Pro Reasonable proximity to Bristol airport.
Cons Multiple faults, low staff morale, slow management response.
exceptional
Cleanliness
Comfort
Service
Facilities
Value for Money

"THE PLAIN TRUTH ABOUT A STOP-OVER AT HOLIDAY INN BRISTOL AIRPORT."

The front of the hotel.

The front of the hotel.

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My husband was looking for cheap flights from the UK to Faro, Portugal and found some at the end of January from Bristol. As often seems the case with us, Bristol is not our nearest airport and as the flight was early in the morning, we needed somewhere to stay. At the time of booking there was no on site hotel at Bristol airport, but there was a Holiday Inn Bristol Airport, which we could book using Intercontinental Hotel Group (IHG) Rewards points. It made a significant dent in the points bank, but at least no money changed hands.

The bathroom at Holiday Inn Bristol Airport was fully tiled and clean. There were large beige tiles on the walls and large black tiles on the floor. The oval sink was inset on the left of the room into a black speckled marble effect top. There was a large mirror above it with an additional circular retractable shaving mirror and a shaver point. There were soap and body lotion dispensers on the wall by the sink.

The toilet was opposite the door. It was wall mounted with wooden panelling behind it, topped with a black speckled marble effect shelf, which was a useful location for a tissue holder and a selection of additional toiletries. These consisted of soap, shampoo, shower gel, body lotion and conditioner. There was also a shower cap and a sewing kit. Just above this there was a small glass shelf on a chrome frame with two glass tumblers on it.

The white bath with wood effect panel completed the bathroom suite. There was a shower above the bath and a white shower curtain running the length of the bath. There was a chrome grab rail on the wall and also a towel holder with two sets of towels high on the wall at the end of the bath. The towels were of a generous size and thickness. With the additional sets on the sofa bed, towels were in plentiful supply.


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We booked Holiday Inn Bristol Airport on a room only basis. As we had eaten with family in a Bristol restaurant, we took our own food to have a light snack in our room in the evening. We planned on leaving the hotel at 4.00am, so a hotel breakfast was never going to be an option. Our intention was to get into our room and get as much sleep as possible before the early start the following morning.

Unfortunately all did not go quite to plan. There were problems with the room which resulted in several visits from staff members, which was frustrating. I naively thought that having booked an executive room would ensure us a slightly more comfortable stay and one less prone to problems. This was not the case at Holiday Inn Bristol Airport.

The first glaring problem we encountered was the made up sofa bed. Our booking had been very clear about the number of occupants. We needed a sofa to sit on and space for the coffee table and desk chair nearby, not very limited floor space with space for four people to sleep. From past experience requests to reception to dismantle a sofa bed meet with varying degrees of response. Occasionally a staff member will appear promptly and quickly dismantle the bed, but more often than not it entails a lengthy wait before the said staff member appears, if at all. As time was not on our side, my husband, having become practised at sofa bed dismantling, took the DIY approach. His Holiday Inn/Holiday Inn Express past experience paid off and he quickly completed the task, placing the excess bedding on the corridor for a staff member to collect.

Had the sofa bed been the only problem we would have been inclined to notch it up as yet another experience, but this proved to be only the beginning. One of the perks of an executive room in Holiday Inn hotels is the provision of two bathrobes and two pairs of slippers. We were a bathrobe down in room 211. So I rang up reception to request another bathrobe and some milk (4 small pots never goes far) and to explain about the sofa bed. I was told that someone from housekeeping would not be in until 6.00 (pm I presumed). We said this was no use to us, as we planned on trying to get a very early night.

A staff member appeared outside our door several minutes later with a bath towel and a jug of milk. We had to show him a bathrobe (as there were some language issues communicating with him) to explain what we required. The jug of milk was no use to us, as there was no mini bar/fridge in the room, another deficiency which I have noticed whilst writing this, as the website puts a minibar down on the executive room amenities list. We had to show him an empty milk container to get the message across.

He returned a few minutes later with a bowl of small milk pots. In the meantime we went to use the kettle, which was located on a shelf unit by the wardrobe. After it had boiled for a few minutes we realised that the automatic cut off switch was not working. My husband had great difficulty reaching the switch to turn it off and was scolded by the steam trapped in a small apace.

At this point a receptionist came up to see us. She was very apologetic. By this time we had noticed that the carpet was badly stained especially around the bin. The receptionist had only been at the hotel two weeks and said “if it’s this bad I wonder why I’m working here”. She returned a few minutes later with a new kettle and a bathrobe and took away the crisps, which we had noticed were out of date. The crisps were a mystery, as when she returned with a replacement packet, she had found that the hotel didn’t stock the brand that was in our room. As is often the case, the problems were blamed on housekeeping. We were told that our experience would be flagged up to the manager when he came in, to see whether we qualified for a points rebate, which the receptionist seemed positive about and we were given the impression that a response would await us at check out.

Eventually we were able to get a reasonably early night, but it wasn’t the relaxing experience that we had originally hoped for.

At 4.00am the next day we were a little irritated to find that the receptionist on duty was completely unaware of any problems we had had. There was no message left for us by the manager. We repeated a list of the faults and received another apology and the promise of an email from the manager. As a gesture of goodwill he waived the overnight parking charge.

My husband checked his emails, but after receiving no response from the manager, he ended up sending him an email several days later. Eventually the manager responded, apologising for the problems we had encountered and offering us a free night at the hotel (not likely!) or a refund of our points. We opted for the second choice, feeling that it was a just outcome, receiving a completely free night’s stay for a sub-standard experience.


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We used 20,000 points to stay in a double executive room on the last Saturday in January. Bearing in mind that it is sometimes possible to get IHG hotel rooms for 5,000 or 10,000 points and many for 15,000 points, Holiday Inn Bristol Airport was a little on the steep side.

Parking is charged at £5, unless your stay is so bad that they can’t bring themselves to charge it!

If you are prepared to pay up front without the option of cancelling on an advance saver rate, a stay on Saturday 27th January 2018 in a similar room will cost you £108.95 with an additional £20 for breakfast for two people. IHG Rewards club members can get a discounted rate of £103.51 with a £19 charge for breakfast.

The best flexible rate is £134.95 or £128.21 for IHG Rewards club members. Breakfast charges are the same at £20 and £19 respectively. This gives the option of cancellation up to 4.00pm on the day of arrival.

A points redemption is now 25,000 points, or 20,000 points plus $40 or 15,000 points plus $70.


Community evaluation

This review was read 231 times and was rated at
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exceptional

Comments on this review

  • Pointress published 17/04/2017
    Oh dear. Not good but great review.
  • DodoRabbit published 05/04/2017
    I have no more Es but great review!
  • siberian-queen published 22/03/2017
    excellent review shame the stay was not better
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Product Information : Holiday Inn Bristol Airport, Bristol

Manufacturer's product description

An 80 room climate controlled hotel set in rural countryside yet the only hotel at Bristol International Airport. The hotel is within easy reach of the M4, M5 and M32 motorways, providing an ideal base for those travelling by air or road.

Product Details

Rooms: 80

Type: Hotel

Address: A38 Bridgewater Road, Cowslip Green, Bristol, Somerset, BS40 5RD

City: Bristol, Wrington

Country: England, United Kingdom

County: Somerset, Avon

Continent: Europe

Post Code: BS40 5RB

Rating: 3 Stars

Long Name: Holiday Inn Bristol Airport

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Listed on Ciao since: 20/10/2005