HomeServe plumbing and drainage cover advertises a two hour response time.
After a month, more than five hours on the phone, two days off work, and hours writing letters asking what was going on, HomeServe decided that my policy did not cover the leaking tank in the attic. I had been able to tell them exactly what the problem was on day one.
This was despite (eventually) two engineers who eventually came and said that it would be 'no problem'. The first said he was not fully qualified. Had to wait a couple of weeks for the second. Both had to be provided with ladders and the first did not even carry a torch, all this for a well-described leaky tank in an attic.
Over the month I have been promised dozens of call backs that never materialised and had to find out myself after nearly a further week of silence that they had decided I was not covered. At that time I was actually waiting for someone to come and fix the problem as promised!
I fear that there are elderly people who are lured into taking this insurance out of fear (as promoted by HomeServe) of a plumbing 'emergency' that are being treated as dreadfully as myself but are less able to complain.
I cannot imagine how this service could be worse!
Still have a leaking tank after a month and a ceiling that may collapse soon.
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