Home Insurance

mastercare currys insurance nightmare!!

Advantages: ABSOLUTELY NONE
Disadvantages: TERRIBLE CUSTOMER SERVICE,

I am absolutely fuming with Mastercare Currys after sales protection plan, I purchased a 50 inch plasma screen LG television from Currys the TV broke down and the repair people from Currys Mastercare came to take away the TV on 2 Oct 09, after a month of hearing nothing from the repair team i rang mastercare who told me that my TV had been 'auctioned off' and my claim had been rejected for unintentional damage! Therefore, i was left wit no TV not ...
...idiots at mastercare i was told twice that vouchers for a new TV are in the post but did i receive them - no!! Everytime i rung mastercare they either hung up or cut me off - it is now 22 Dec and still I have no TV, the customer service is horrendous and tol be told by case managers that vouchers are in the post when they blatently arent surely has to be against the law. Technically it is theft - its like me going into one of their houses stealing ...

jengalley 22.12.2009 · Read full review
Ciao members have rated this review on average: somewhat helpful
Review of Mastercare

British Gas HomeCare

Advantages: None
Disadvantages: Don't repair your Heating system

...I was a customer of British Gas Home care for approximately 2 years and in that time I had some very minor repairs completed. On one occasion during the replacement of a bleed valve I was advised I needed a power flush at the cost of £700. The BG person told me that I had sludge in my system and was shown some dirty water. I had removed a radiator weeks before with no sign of sludge and no symptoms such as the lower part of the radiator being cold ...
...water was fine and no power flush was required. WARNING IF they tell you to get a power flush and you don’t then they may refuse to repair any further problems so the cover is worthless. In my opinion BRITISH GAS HOME CARE IS A COMPLETE RIP OFF. ...

spartan1 10.01.2010 · Read full review
Ciao members have rated this review on average: helpful
Review of British Gas Homecare

ABSOLUTELY DISGUSTING SERVICE, RUDE AND TOTALLY UNACCEPTABLE

Advantages: LOW PREMIUMS
Disadvantages: DONT PAYOUT! WILL TRY AND FOB YOU OFF RIDICULOUS, DONT FALL FOR IT

...was to claim on our Halifax home insurance policy because of the amount of damage caused. We rang up the next day and a week later someone came out to have a look. The loss adjuster was extremely rude and basically she told me half the things you have claimed for are just slightly wet, they will dry out eventually. In regards to both the floors and walls they will sort it out. Few days later someone came to have a look at the rest of the damage, ...
...Now the claim has proceeded, Halifax are trying to rip me off, The carpet in the dining room is costing approximately £1800 halifax said their liability on that is only £539.72, and that is if i have it fitted by carpet right the rest i have to pay for. This is because wear and tear has been taken into account and that is what my carpet was worth if i were to have sold it!! This is absolutely ridiculous, it clearly states in their policy that they ...

rsb123 12.07.2009 · Read full review
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Review of Halifax Home Insurance

Leisuredays - Royal and Sun Alliance Insurance plc broker

Advantages: Very easy to apply, friendly and efficient staff
Disadvantages: None so far

...caravan holiday insurance cover from Royal and Sun Alliance Insurance plc. The company provides extensive cover for all sorts of holiday homes and personal needs. I first heard of this company when the insurance on my caravan was due for renewal. When I first purchased my caravan, the site owners had recommended a company and we had taken out insurance with them the previous year for £213.96. This company had sent us a renewal quote of £254.16. ...
...caravan park telling us of Leisuredays. Before I could do anything I was contacted by Leisuredays to tell me about the services they could offer and gave me a quote of £134.75. Obviously a lot cheaper! They then sent me a brochure outlining all that we had discussed on the phone as to what they could offer - briefly it offers:- Great value for money, including extensive "all risks" cover all year round Replacement with new option for holiday homes ...

colliedog2 23.06.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of Royal & Sun Alliance Insurance plc

AA Home Insurance - not competitive; check prices EVERY year

Advantages: None
Disadvantages: Misleading, loyalty irrelevant, poor customer care response

...same insurance company (MMA). The AA renewal quote says "Don't worry. {we} have searched our panel of over 10 leading insurers to get you a great price". It is nonesense. When I complained about that wording they said it was not misleading. When I asked for an explanation for the massive difference in pricing they said that my new broker was probably "providing a service with much lower commission". They made no attempt to offer a reduced quote but ...

drkwms 05.03.2009 · Read full review
Ciao members have rated this review on average: helpful
Review of AA Insurance Services - Home Insurance