Homebase (Shop)

Advantages: You have to get DIY stuff somewhere
Disadvantages: No advice or customer service

...On first approach, Homebase is reasonably accessible. They usually have a good sized parking lot (although my local one is designed on the Labyrinth principle - the "nope, I can't drive through there" approach). For some reason however, they haven't been able to settle on a uniform entrance approach, and I frequently find myself trying to get in through the exit doors, as I flit between two different HBs with different entrance configurations. ------------- ...
...abitrarily with areas. Homebase stock (just in case you don't know), Hardware, Power tools (mwa ha ha...), Lights and electrical fittings, television and telephone bits and bobs, Paint and decorating stuff, Wood and trim, flooring and tiles, doors, doorframes, bathroom fittings and accessories, homewares (kitchen stuff to you and me), garden plants and seeds, garden equipment, garden food and poisons (not that my weeds seem to be the least bit bothered ... Read review

Advantages: Extensive range of products
Disadvantages: Better value will be found elsewhere

...this does seem to suggest Homebase is not meeting my needs. Homebase was established by Sainsburys many years ago and seemed at first to share the philosophy of the parent company. This meant the quality was good, the service could be expected to be customer friendly and the prices would be competitive. Of course Siansburys did not set up Homebase to be a charity and their objective was to have a viable profitable business. Unfortunately for Sainsburys ...
...to shop at 2 local Homebase stores. One, in Wrexham, has actually been shut which is a pity because it had a reasonably helpful staff. The other, in Chester, is an awful place. It is an unfortunate fact of British life that we do not value the work of waiters and shop staff. These jobs tend to be filled on many occasions by those who have not gained employment elsewhere. The pay is poor and the motivation very low. WE have ended in a vicious circle ... Read review

Advantages: Easy to use, well priced and efficient. Lots of idea's and tips too.
Disadvantages: None

...previous authors of opinions re Homebase I have recently bought my own house and have had many occasions to take a necessary drive to the nearest (not necessarily the cheapest) home and garden centre. Mine happens to be Homebase. However, I'm not at all organised and would often find myself having to return to the store for the odd item or three that I missed on my initial trip. My wife suggested, thank goodness, that I might find Homebase or, some ...
...is as useful as the Homebase site. As for buying items from this site, nothing could be easier. Just add to your shopping basket as you go along, go to the check out, pop in your details; credit card and delivery details etc, and sit back and relax or, get on with the rest of the jobs that you need to be getting on with. I can't fault it! ... Read review

Advantages: Price, can usually get what you want
Disadvantages: The refund/return policy, inflexability, not letting customers know of changes implemented

...until now, always gone to Homebase for my DIY needs (ooh eer), and up until now I have had no cause to complain. Unfortunately that changed recently. As we all know, Homebase was taken over fairly recently, meaning that Sainsbury’s is no longer involved, and there have been a few changes, including a new refund policy, and that is what this op is about. I have moved house recently, and I went to Homebase for everything from paint to step ...
...Homebase’s own range. The Homebase paint range has a screen in the tub which is supposed to allow you to be able to see much better the colour of the paint within the tin, very good idea in principal, and we based our choice on the colour we could see. However, it looked completely different the next day and okay that might have been due to the lighting in the store compared with daylight, but surely what is meant to be a dark red should not ... Read review

Advantages: Bargains
Disadvantages: Dopey staff (sometimes)

...Today was the Sainsbury’s Homebase Ten Percent Off Day! All summer there have been the fortnightly trips for potting compost, grow bags and slug pellets. Nothing big, nothing expensive and absolutely nothing you could put off buying until “The Day”. We have been thinking about a gazebo – well my friends have got one and one simply must keep up with the Jones’s. Shall we shan’t we? Thus went the endless discussion ...
...*** Verdict *** Homebase was surprisingly quiet. I was there just before five o’clock. I expect they will get busier this evening, being open until eight. The shelves were well stocked – particularly those items on special offer – of which there were quite a few. There was a wide range in both the household and garden sections. The promotion has been widely advertised on TV and it looked as though the store was ready for the rush. ... Read review

Advantages: good furniture
Disadvantages: unpopular clothes

...As a man I'm writing this review about Laura Ashley's home furnishings rather than their clothes, of which I don't have that much experience! I also have a vested interest in the shop as I have got a few shares in it that are not performing particularly well, and I would like to hear other people's opinions on it. Laura Ashley has home furnishings stores in some Homebase shops and also as part of some of their clothes shops. They sell cushions, wallpaper, fabrics, furniture and lighting, amongst other things. Over the past few years the group has been performing badly and has only just returned to profit, with Laura Ashley trying to ditch their 1980s floral pattern image. I have to say that I quite like the furnishings in Laura Ashley although everything does tend to be a bit on the expensive side. If you wait until the summer... Read review

Ciao members have rated this review on average helpful

Advantages: none
Disadvantages: bad service, stupid and rude staff

...Simply the worst customer experience I've had in years. Bought a playhouse from their Tottenham Hale store where I was told after handing over my money that the playhouse would be with me in four weeks. Two months later following many, many phone calls to the store I am finally in possession of the playhouse. However to get to this position I had to call up the manufacturer themselves and inform B&Q that the playhouse was in stock, whatever their computer said to the contrary. After dealing with one particularly stupid member of staff who passed me over to her colleague saying - loudly - 'I can't understand this woman' (what happened to customer?) they arranged delivery without telling me which I found out only by calling them again. Beyond bad. I'm going back to Homebase and will never shop at B&Q ever again.... Read review

Ciao members have rated this review on average somewhat helpful

Advantages: Huge rewards
Disadvantages: Takes a while to reach top level

...opinion it makes sense to shop at Homebase using your spend and save card to recieve the best value for your money. Go and get one!... Read review

Ciao members have rated this review on average helpful