Homecall

Advantages: Sounds good on paper, but reality is FAR different
Disadvantages: Extremely Atrocious Customer Service

...long time. In addition, Homecall was offering several things we liked: 1) Free modem 2) Free connection 3) Only a 12 month minimum contract 4) Free calls to other Homecall users 5) Line rental included on the bill so no separate bill from BT 6) As stated, in-country call centre 7) Extra bonuses if you gave the names of friends or family who joined Homecall as well About 2 months after starting our service, we received a sales call to offer ...
...dropping some calls. Contact Homecall Customer Service, give them the information, and at first they are helpful, but nobody seems to know what they are doing. It gets to the point that our internet connection finally drops completely and we can no longer get on. Ring to CS (customer service) again, no problems on our end they tell us, but eventually after 4-5 calls finally refer the matter to a BT Line Technician. During this time, I have also asked ... Read review

Advantages: None
Disadvantages: see review

Home call is from the people of phones 4 U, the mobile phone company, and has been since 1987: They claim to sell 26 phones a minute, and have an annual turnover of £1 billion (as a group), so one could assume they are trust worthy. MY EXPERIENCE: Living on a low income I'm a sucker for freebies and offers and in fact anything to save money…some might call me tight, but why waste money? So having been with BT all my married life (about 23 years) ...
...guarantee to save me money on my BT bill. Currently BT charged me £10.50 a month for my line rental; they would save me 51p a month on that. In addition the calls were cheaper: With BT I was on option 1 paying 5.5p per hour call evenings and weekends…Home call would 5p for 90 minutes that worked out to 50% extra for .5p less money. All in all it seemed like a decent deal so I agreed and signed up. If one thing is important to me it would have to ... Read review

Advantages: Cheaper than BT, free calls to other Homecall users
Disadvantages: Expensice to premium numbers

...at the overall rating for Homecall on Ciao it is quite clear to see that this company does not have a very good reputation with a lot of people. As a satisfied customer I felt I had to do a review on Homecall to redress the balance somewhat. They do have their bad points which I will address in my review but there are very few suppliers of utilities these days which are all good. I changed my suppliers to Homecall in March of this year mainly so ...
...WHO ARE HOMECALL? Homecall are part of the company Phones 4 U which is a mobile phone retailer and you have probably came accross a Phones 4 U store which are in most major high streets or shopping centres. The Homecall part of the company deal with landline phones and the landline calls that come with it. They can also supply broadband access as well which I can't comment on as I do not have internet access through them. HOW DO YOU JOIN? 1) In ... Read review

Advantages: Calls Cheaper than BT
Disadvantages: Dont keep to the offers they advertise!

...you first sign up to Homecall they offer you a free cordless phone. The modle that they offer is a cheap phone, which a friend of mine had and it lasted only about 2 and a half months! However, if you are lucky like me, then they will not have any in stock and you will get a more expensive version which comes with answer phone and load speaker, and ive had ith for a year now and it still works great! Homecall offer 3 call time packages for landlines: ...
...service much more cheaply! Homecall also offer 2 broadband packages: 1. Standard 150 kbps - This costs £19.99 per month, and they offer a free modem and connection. It is 3x faster than dial up. 2. Extra 512 kpbs - This costs £24.99 per month, and they offer a free modem and connection. It is 10x faster than dial up. Homecall also offer 3 call time and broadband packages: 1. Broadband and call time: Standard broadband (as above), plus you pay ... Read review

Advantages: Good speed, most landline calls free, have greatly reduced my telephone costs, technical support answers quickly.
Disadvantages: Technical support staff not always that competent. Emails not getting through.

...ago I transferred to Pipex Homecall under the mistaken impression that I was simply migrating to another part of the same company. On paper, I suppose that is correct, but, in reality, Homecall is a more or less separate entity and does not seem to operate to the high standards I had experienced from Pipex Broadband. The first problem arose when Homecall staff assured me that I would be able to keep my existing Pipex email addresses. This was very ...
...many telephone calls (my expense) Homecall admitted thay had made a mistake, wrote confirming cancellation, and Pipex Broadband welcomed me back. End of story - I thought. A few days later, my internet connection went dead. I telephoned Pipex Broadband tech. support and, after much investigation, it transpired that I had been migrated by Homecall. Many more telephone calls later, I decided to cut my losses and stay with Homecall rather than try ... Read review

Advantages: Undercut BT by huge amounts!
Disadvantages: There's someone cheaper to call mobiles on!

...Recently there has been a lot of media coverage of alternatives to BT - homecall, TalkTalk, Toucan and Tele2 to name just a few but there is one company who is unbeatable on landlines and that is call18866. I could go into the ins and outs of the various prices for mobiles (12p per minute all day weekdays and 3p per minute all day weekends plus 1p connection fee) or their fantastic international rates (2p per minute plus 1p connection fee to call the USA) but they're really side issues to where the money saving excellence lies. One penny phone calls. That's it. Phone your mum in Tooting for 3 hours at 2pm and it will cost you a penny. Call your brother in Inverness for 6 minutes at 7.30pm and it will still be a penny. Hell, go crazy and phone your wife-to-be at 4am after your stag night for however much drunken shenanigans she... Read review

Ciao members have rated this review on average helpful

Advantages: UK Calls for 1p - Cheap overseas calls
Disadvantages: You have to dial 18866 first - but that's not a problem!

...thereafter. SUMMARY I have been using 18866 for two months now, and I have saved £££. I have never had a problem connecting, even during peak times, and the line quality has always been perfect. I have also recommended it to many of my friends, and they are delighted by the quality of the calls, the ease of use and the amazing low prices. Notes: This works with other phone companies as well as with BT lines. The reviewer who didn't think this essay was very helpful uses Homecall and thinks it is cheaper! Homecall advertises "Just 5p per call for up to 90 minutes for local and national off peak calls". This is 500% more expensive than 18866, and it only applies to off peak - with 18866 you can call any time! And don't forget - there's no monthly charge on 18866.... Read review

Ciao members have rated this review on average helpful

Advantages: Some good deals
Disadvantages: You dont always get what you want!

...per text bundle, £1 per accessory as long as you pay at leat £1 for it, and £6 for insurance. (£3 on the day and £3 1 month later if you keep it. If you cancel they lose all £6 and the store loose the extra money on the deal) Phones 4U also offer a service called homecall which gets cheaper calls on your BT phone line. This earns £7 for the sales person. This is actually a very good service and although I left 2 months ago I am still using it and it does save you money. --------------------Overall---------------------- Overall Phones 4U will do the best they can to get your business, by offering good deals but beware that they will only do the right deals 4 them and not always the best deal 4U. Pay as you Go phones mean very little to them as the average contract earns the store £200 the average PAYG phones earns £20 so I haven... Read review

Ciao members have rated this review on average helpful