Homecall

Ok i`ll keep this as brief as possible

joined april 2005 , constant double billing and at the wrong rate of the package i signed up for i.w 24.99 for a 19.99 everytime then doubled
crap speeds on the broadband from day 1 but tolerated it as it was better than dial up and hey i was tied into a 12 month contract !!
everything tolerable untill dec 2005 , the bills we insisted we werent going to pay until they had credited us back for the over billing were eventually sorted (after probably spending £10 a time on 0870 calls though ) there is a direct number though i find out later 01614511000 or direct to there scummy customer service centre 0161 451 2214 where the head of customer Relations is Mark Carberry.
so anyway in amongst all this billing prob we get offered an upgrade from 512k to 1meg at the same price as were already paying now , obviously we think ok thats cool seeing as were tied into this contract anyway and agree .
next bill comes 24.99 for 1 meg broadband (double billed of course ) why change there habits now , when of course we have no upgrade same in december, more ringing more hassle and more suspended billing we ask where our upgrade is , answer were having the usual bla bla blah bulshit bulshit bullshit problems we cant do it at the moment BUT if you were a new customer we could we just cant upgrade you !!!! im like omfg at this point but remain patient until the new year , jan 1st comes no upgrade my new sms phones wont work properly with there crappy lines and finding out im on a restricted userlist between peak hours (6pm to 11pm daily ) which on my still 512k connection basically renders it useless i ring and yell them enogh is enough im leaving f**k you w*****s , snotty little sh*t operater tries to tell me theres a cancellation fee for breaking the contract to which i start pointing out if we had a contract you breach it every f*****g month you dickhead, after a long pause its decided i can leave them with no penalties which i am now back with bt for my phone and waiting for them to disconnect my broadband on feb 7th 2006 ( they cant do this any sooner they say and wont let me migrate ) which is bloody minded imho ......so in the time i cancelled (3 weeks ago ) the restricted user policy has been changed and slipped in through the back door it now reads 4pm to 11pm weekdays and all day sat/sun !!!! SO OK U THINK THESE PEOPLE HAD A ROUGH RIDE BUT THERE LEAVING AND PUTTING IT ALL BEHIND THEM ??

NOT QUITE , i ring homecall today 26th jan 2006 as my broadbands been almost dead 24 hours , they tell me im on a 24/7 restricted use list now (HMMMM WHERE THE F**K DID THAT ONE COME FROM ) for my last 12 days of there shitty service (SEEMS LIKE WE MUST HAVE REALLY PISSED SOME PEOPLE OFF AT HOMECALL OR MAYBE THIS IS HOW THEY LIKE TO FRUSTRATE PEOPLE WHO HAVE GOT THE BETTER OF THEM ) admittedly i have been downloading as much as possible but obviously wiythin the confines of there restrictions , BE WARNED THERE SEEM TO BE NO CONFINES JUST LIMITS THAT GET YOU PLACED ON INVISIBLE THROTTLING LISTS THAT ARENT MENTIONED UNTILL YOU HIT THE LIMIT OF THE UNLIMITED USE !!

A BIT LIKE AN ALL U CAN EAT STAY AS LONG AS U WANT DINER FOR 19:99 A MONTH BUT HEY WHATS GOIN ON YOUVE BEEN SAT THERE TOO LONG SO BETWEEN 6 AND 11PM WERE ONLY SERVING PRAWN CRACKERS, CPL WEEKS GO BY AND , FFS U STILL HERE WERE NOW SERVING CRACKERS BETWEEN 4 AND 11PM ANOTHER MONTH GOES BY AND THERE LOOKIN AT ME AND THINKIN THATS ONE MIGHTY FAT BILLY BUNTER BOY WERE PUTTIN YOU IN THE BACKROOM LARDASS AND U CAN SLIM DOWN ON CRACKERS 24/7 BUT HEY YOU CAN STILL PAY US 19:99 A MONTH AND HEY JUST FER FREE WE`LL DOUBLE BILL YOU HOWS THAT !!!

IM GOING TO PASTE THIS REVIEW EVERYWHERE I CAN AS A PERSONAL CRUSADE AGAINST THESE DIRTY PRACTICES BY HOMECALL (OR IS THAT TISCALI IN DISGUISE? ) THE MAJORITY OF USERS ARE UNAWARE OF THE PROBLEMS WITH BROADBAND WITH THIS COMPANY AND ARE SUPPORTING IT UNAWARE OF THE MISERY THEY CAUSE ELSEWHERE

NOW 1 FINAL POINT I HAVE A 512K CONNECTION , HOW MUCH COULD I POSSIBLY DOWNLOAD FFS COMPARED TO THOSE ON 2 MEG OR 8 MEG ? (I DONT UPLOAD OR USE P2P EITHER JUST DOWNSTREAM FROM FRIENDS ) THEY CALL THE USAGE FAIR POLICY BUT PUTTING 512K USERS IN A PIPELINE WITH 2MEG TO 8MEG USERS WITH NOT ENOUGH BANDWIDTH TO GO ROUND IS NOT UNLIMITED BROADBAND , MY HOMECALL BILL IS SAT HERE WAITING TO PAY , DO U THINK THERE GONNA GET IT ? MAYBE AT 5 A MONTH IF I FEEL IN THE MOOD !!!

P.S GENUINE REASON BY ONE OF THEIR TECH SUPPORT PEOPLE FOR MY CRAP SPEEDS " YOU WILL NEED TO GET A NEW PHONE EXTENSION CABLE EVERY COUPLE OF MONTHS SIR , THE POWER OF BROADBAND BURNS THEM OUT PERIODICALY " IF IT WASNT SO F*****G PATHETIC ID PROBABLY LAUGH

STAY AWAY PEOPLE YOU HAVE BEEN WARNED