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Hoover certainly was 'The One' for me. Total nightmare from the minute I opened the box(es)! The very first time I used the spring clip holding the detachable pipe fell off!. This made it very difficult to use as the smallest amount of pressure made the clip 'fly off' and the suction not work. The instructions ask consumers to 'not return' their Hoover to their dealer but to phone the Hoover helpline- to cut a long story short- DONT BOTHER. Hoover do NOT keep any spares for this new 'flagship' product but just make endless empty promises. (The first engineer said that 'he hadnt seen one of these-"the're too new".) At this point I returned 'The One' to the dealer who promptly exchanged for another brand new one. Guess what the new one had MORE faults that the last- same 'clip flying off' fault PLUS the nossle cracked 2nd time I used it and then the filter 'pops out' of its own accord! ARGGGGGH. Phoned the Hoover helpline- still no spares 3 weeks later- they dont want to know! My mother has one also and that one the nossle has broken after 3 weeks use (so it not just me) Second Hoover back to the dealer- Full refund for me. In summary between us three brand new Hoover 'The One' out of the box total of 5 faults that Hoover cant/not interested in fixing. Dont bother. Not too brilliant on the suction front either..
It doesnt surprise me at all that you have endured problems with this machine. There was something in the paper recently about this hoover - it only managed to suck up 34% of dirt against a latest model Dyson which only got 84%. For the amount of money you spent on this machine I'd have picked a Sebo X4 upright instead. Nar
morgjgriff 12.10.2004 22:46
Mmm, doesn't sound very impressive, one to avoid it would seem. Welcome to Ciao - J
ray52 12.10.2004 22:21
Hi and a warm welcome to ciao. A good first review. I hope you enjoy the ciao experience. Ray