Poor durability and lack of customer service when it does go wrong
Recommend to potential buyers:
no
Full review
Purchased this machine from Curry's on 12th April 2008. Found the machine quite noisy on the 1600 spin. The machine has a good load capacity, plenty of features and appeared good value for money. Unfortunately on 10th June 2008 the machine flooded our kitchen due to a crack in the drum. The engineer who called couldn't find the reason for the crack in the drum initially and ordered a replacement drum. On his second visit to fit the drum and without taking the machine apart (only the top) he apparently found 10p (which he couldn't produce when asked) and was therefore blaming user fault for the crack and outside warranty. Customer Service at Hoover is poor and we have since been sent a bill for repair which hasn't been carried out. Going on our experience, we would not recommend this machine nor manufacturer.
More details
User's Manual
Fair
Maintenance
Fair
Safety
OK
How much did you pay?
269.00
Any repairs?
drum cracked
Special features?
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