Hoover HNWL7166 > Reviews > Hoover HNWL7166 washer/dryer/cheese grater

Author's product rating:   

Performance	Poor
Ease of use	Very easy
Durability	Very short
Noise	Loud
Value for money	Poor

Advantages:	Reliable repair people
Disadvantages:	You might need them sooner than you think

Recommend to potential buyers:

no

Full review

Sorry Mr Hoover but I have really nothing good to say about this washer/dryer.

We bought ours in December because it sounded like it could handle large loads and we thought our tumble dryer would be the next appliance to go so it seemed sensible to get a washer/dryer at the time.

Other half was not impressed by the drying function which she said creased the clothes too much so we went back to using our old condenser dryer instead.

About three weeks ago there was a repeating loud clanking sound and we had to turn it off at the socket. Inside our load of towels were covered in small bits of plastic but we couldn't see where they came from. There was also a large inward facing dent in the drum.

Well we called out a repair bod and to be honest it was quite quick as we called on the tuesday and he arrived on the friday. However on examining the machine he said he had never seen one develop this fault before. He said a clamp which holds the heating element underneath the drum had probably come loose caused by vibration. It had somehow become so mangled that the heating element itself had bent and caused the dent in the drum. He hadn't got the parts needed to repair it and said he would try to get them to replace it as it was only 6 months old. We later got a phone call to say they would repair it instead and it would take a week for the necessary parts to arrive.

A week later they rang back to arrange a repair date and we waited. It took two men almost two hours to replace the metal drum, the thick plastic case around it (which is where the plastic bits came from) and the heating element and bracket. To be honest the repair guys were very good although they did leave without taking away the old components so I can provide pics if anyone is interested. At least they put the washer back in place and it has been ok since (touch wood).

Even so we were left without a washer for two weeks and with a toddler in the house. Not something we expected last December when we bought this. And to think we avoided buying a hotpoint because we had read so many bad things about them on the internet.