Unusable, as door latch disintegrates after a few hours .
Recommend to potential buyers:
no
Full review
I bought one of these on November 9, attracted by the large capacity and good energy rating. At first I was very impressed - it looks smart, the condensing bottle is at the top so convenient to empty, and it's very quiet. It easily handled the volume of laundry my three children produce and I thought I'd bought a good quality, durable workhorse.
However, after four days the fitting on the machine into which the door latches simply disintegrated, falling back into the body of the tumble dryer and making it unusable, as if the door isn't latched shut, the machine won't operate.
The shop replaced the machine six days later. The same fitting on the replacement machine collapsed after four hour, making the new machine unsable.
Hoover sent out a repairman, who said the component hadn't been fitted properly when the machine was built, and who said that he'd not encountered the problem before. He refitted it and said that it should all be fine.
The same component has just collapsed again after four days of use. I should add that I'm the only person in the house who uses the machine, and I'm a careful user - i.e. I don't slam doors etc!
I am now returning the machine and will choose a different brand and model. I checked the other Hoover condensing tumble dryer in the shop, and it, too, had the same fitting, so I will not be buying a Hoover tumble dryer!!!!
More details
User's Manual
Fair
Cleaning & Maintenance
Fair
Safety
OK
How much did you pay?
£300
Any repairs?
Yes - replaced door latch, which also failed, making it three failures in a row!
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