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I used Hotels.com to book two hotels in New York one at the beginning of my holiday (in August 2007) and one at the end and I ended up with two very different experiences. I booked the first New York hotel for one night while I was still in England and was pleased to have a smooth hassle ... Read review

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Community Level 2bagpuss1980

bagpuss1980

Good Website. Bad Customer Service!

AdvantagesEasy to Use Website

DisadvantagesDon't Expect a Refund in a Hurry!!

"I used Hotels.com to book two hotels in New York one at the beginning of my holiday (in August 2007) and one at the end and I ended up with two very different experiences. I booked the first New York hotel for one night while I was still in England and was pleased to have a smooth hassle free transaction. The hotel was excellent, I could not fault it for the price, clean, quiet, friendly staff and a lovely breakfast the next day. After such ..." Read review
13.12.2007

Ciao members have rated this review on average: very helpful

Very useful website

Advantagescan log in and remember hotels, easy search engines, compatible and cheap prices

Disadvantagesnone so far!

"...The majority of the time, hotels.com has been cheaper than booking through the hotel itself! Of course, it is a personal choice as to how long you are willing to spend trawling travel sites, but having booked and stayed in 14 hotels in the past two months (we are traveling across the States at present), I am happy to book with hotels.com every time, partly to save time and partly because I am happy that I am getting the best deal. Hotels.com offers ..." Read review
07.11.2007

Ciao members have rated this review on average: very helpful

Community Level 1write2varun

write2varun

Hotels.com charged for a booking, but did not fullfill it

AdvantagesUser friendly site

DisadvantagesAwful back-end & operations. No follow through on promises.

"...a 2N hotel stay with hotels.com in Hyderabad, India. The booking assured me that ‘No re-confirmation is necessary’. However, as I was travelling a long way from base, with small children, I called up the hotel on Dec 27 to confirm – 7 days after the booking. The hotel said that they had not received ANY booking for me, or even a mail requesting a reservation. They also said they were already over-booked for the dates. I called hotels.com India call ..." Read review
04.01.2012

Ciao members have rated this review on average: helpful

Community Level 1jaycee2011

jaycee2011

Pricematch guarantee? Yeah right!

Advantagesnone

Disadvantagesdishonest advertising

"...been on the phone to hotels.com to see if they could price match a hotel in Miami which I found elsewhere cheaper. Hotels.com were advertising at £702, whereas the cheaper site wanted £447. Same room type, same number of people, same check-in and check-out dates. After keeping me waiting around 15 minutes while the "advisor" tried to negotiate the other website, I asked him to phone me back when he had an answer. He phoned back a few minutes later ..." Read review
08.06.2011

Ciao members have rated this review on average: helpful

Worst Service Ever

AdvantagesNone they are hopeless

DisadvantagesWorst customer service ever

"We used Hotels.com to book a hotel/apartment in Panama City for a week. The information supplied regarding all forms of contact with the accommodation, we discovered when trying to book an early check in, was all completely wrong. Phone number, address, everything. We were in another part of Panama when we learned this, we called Hotels.com who promised top call back with the correct details, they did not leaving us with the nightmare of trying to ..." Read review
06.02.2013

Ciao members have rated this review on average: helpful

Show all 21 reviews

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Product Information for "Hotels.com" »

Product details

Type Online Hotel Booking
Domain Extension .com

Ciao

Listed on Ciao since 11/09/2007

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