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Member since:20.04.2013

Reviews:1

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would never use hotel.com again

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20.04.2013

Advantages:
website apppears clear

Disadvantages:
reality different  -  no concern for customer

5 Ciao members have rated this review on average: somewhat helpful See ratings
somewhat helpful by (80%):
  1. Alyson29
  2. AnneLorraine1
  3. angelboouk123
and a further member
not helpful by (20%):
  1. crystalaward

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I have used hotel booking sites before with no problem. This is the first ( and last) time I willuse thus site

Having booked a hotel in dubai and recieving confirmation 3 days before travelling I was horrified whn I had a further e-mail saying that my booking may be cancelled- when I contacted the hotel, they had indeed cancelled because of a credit card problem.Apparently the date was wrong- the hotel cancelled within 10 minutes. The hotel Marina Apartment Hotel were also at fault, they were far too prompt in cancelling, however when I checked with the credit card company, Hotel.com took more than 24 hours to contact me. Shoddy service. This resulted in inconvenience and additional expence. Hotel.com were singularly unhelpful and appear to have no concept of customer service- steer clear!!!
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Product Information »

Product details

Type Online Hotel Booking
Domain Extension .com

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Review Ratings »

This review of Hotels.com has been rated:

"somewhat helpful" by (80%):

  1. Alyson29
  2. AnneLorraine1
  3. angelboouk123

and a further member

"not helpful" by (20%):

  1. crystalaward

The overall rating of a review is different from a simple average of all individual ratings.



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