Purchased direct from Indesit warehouse. The element of the main oven, which was only used some week-ends, went after 2 1/2 years. I found out that it was not fitted straight and was touching the back panel! Phone call to Indesit/Hotpoint, spoke to a rude woman who said it was out of warranty. Exchange of emails, I pointed out my consumer rights and they replied I should contact the retailer. I pointed out they were the retailer as I purchased direct from them. They reply? "Phone 0870 xxxx and complain" I wrote to the Managing Director personally (Marco Marini). Got a reply 10 days later, telling me they would repair at a cost of £99 for labour and the part would be free. As for the element touching the back panel? The letter said that failing elements can bend ... Yeah right .. It's a round, double loop element. In conclusion: in my opinion I was supplied with shoddy, unsafe goods and Indesit want to charge me hundred quid to fix their mess. I'll never purchase Indesit/Hotpoint goods again. Copies of my letter and their reply are on the display board of my local club. That should bring them customers, not!
Apr 15th, 2009
somewhat helpful by (100%):
