Purchased direct from Indesit warehouse. The element of the main oven, which was only used some week-ends, went after 2 1/2 years. I found out that it was not fitted straight and was touching the back panel! Phone call to Indesit/Hotpoint, spoke to a rude woman who said it was out of warranty. Exchange of emails, I pointed out my consumer rights and they replied I should contact the retailer. I pointed out they were the retailer as I purchased direct from them. They reply? "Phone 0870 xxxx and complain" I wrote to the Managing Director personally (Marco Marini). Got a reply 10 days later, telling me they would repair at a cost of £99 for labour and the part would be free. As for the element touching the back panel? The letter said that failing elements can bend ... Yeah right .. It's a round, double loop element. In conclusion: in my opinion I was supplied with shoddy, unsafe goods and Indesit want to charge me hundred quid to fix their mess. I'll never purchase Indesit/Hotpoint goods again. Copies of my letter and their reply are on the display board of my local club. That should bring them customers, not!
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Apr 15th, 2009
somewhat helpful by (100%):
