...I have had 2 Hotpoint washing machines and have found both of them adequate washers but break down frequently. Hotpoint seems to be making a lot of money from service and spare parts. Then when the machines break down beyond repair they tempt you into buying a new Hotpoint rather than a more reliable make by offering a replacement at a very low cost. Then the whole cycle starts again – more spare parts and call out fees. I have a Bosch now and I find it a better washer and it has yet to let me down....
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Ciao members have rated this review on average somewhat helpful
Advantages: Fairly easy to operate, good styling, Disadvantages: Dismally unreliable, Dreadfull customer service,
...I've joined this community solely to warn any future Hotpoint customers about this machine and Hotpoint.
An engineer for 25 years I am amazed that Hotpoint allowed this pile of garbage onto the market. More worrying however, is the lies that you as a customer will be told by Hotpoint, when trying to resolve reliability issues with it. They will say how rare it is for major drum bearings to collapse within 2 years, that it wont eat your clothes (you must be loading it incorrectly) but you will have to pay for the repairs. To strip the machine for repair is itself a major operation, many parts are simply too weak to stand up to normal use. I dont know whether this is the intenton of Hotpoint, it does seem that way. When major components fail in such a short time it will almost certainly be deemed beyond economical repair. To conclude...
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Advantages: none Disadvantages: stopped working after 4 weeks
...Bought one of these machines new in August, it broke after 4 weeks and we've now been without a washing machine for the last 4 weeks.
Hotpoint/Indesit sent out an engineer to fix it (their call out period is 10 days), but he couldn't, so he ordered a part. The part took 9 days to arrive so he came out again, only to discover it needed a different part! That was 10 days ago and the machine is still broken.
Hotpoint/Indesit's customer service has been appalling throughout this episode - with a "couldn't care less" attitude from those on the phones and a "computer says no" approach to any request for help.
Even when 365electrical.com eventually sorted out the problem and got us a new machine, Hotpoint failed to deliver it because they forgot to put it on the van! Appalling customer service - will never buy Hotpoint/Indesit again...
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== Hotpoint's AQGD169S ==
=== The Workings: ===
Yet another belt buckle in the drum of washing machine production from Hotpoint the AQGD169S is as reliable as it is stylish. With an impressive 8kg (17.6 lbs) load size this machine can cope with... more
INTRODUCTION:
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This Hotpoint washing machine is my most recent washing machine. I bought it because I , like many others, usually do not use the tumble dryer at all. I dry my clothes either out in fresh air or on the radiators.... more
What this review is about
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We got this washer in around Febuary 2005, it's the model listed but says its 5KG + 5KG (some of them now are saying 6+6). The "P" at the end of the model is for Polar White - they also do... more
I'm not going to write an extremely long review, otherwise you would be here all day. This washing machine has been around for quite a while now, and is still going strong. I will give you the list of main features, but I'm sure the quality will speak... more
I bought the Hotpoint WD440 as my first ever Washer Dryer for my new home. Having previously lived at home where my mum or the laudret did my washing, I had never reallly had the need to use a washing machine myself. In fact when confronted with having... more
10.08.2000
14.11.2006
