dawnymari... 2

dawnymarie

Add to my Circle of Trust

Subscribe to reviews

About me: Next book -- wait and see.

Member since:01.12.2010

Reviews:157

Members who trust:156

Quote-start

EXPECT TO BUY MORE PADDLES FOR THIS ONE

Quote-end
11.10.2011 (14.10.2011)

Advantages:
Aesthetically pleasing  -  great dimensions for a Smaller kitchen  -  good wash

Disadvantages:
Very expensive additional cost of replacing paddles  -  not covered in warranty

Recommendable No:

Detailed rating:

Performance

Ease of use

Durability

Noise

Value for money

User's ManualFair

Cleaning & MaintenanceEasy

SafetySafe

How much did you pay?£385.00

Any repairs?Yes

Special features?No

79 Ciao members have rated this review on average: very helpful See ratings
exceptional by (42%):
  1. danielclark691
  2. Deesrev
  3. Mildew82
and 31 other members
very helpful by (58%):
  1. lights84
  2. mandyplatinum
  3. KathEv
and 44 other members

View all ratings

The overall rating of a review is different from a simple average of all individual ratings.

Share this review on Google+
Reason for purchase

We have a cute kitchen - otherwise described as extremely small. Thus we needed an appliance that had petite dimensions. Now is an opportune time to mention the dimensions of the WDL 5490 P -

Width 59.5cm
Height 85cm
Depth 53.5cm

The depth is the all important dimension here for us and there are not that many options. Having already had a positive experience with a Hotpoint washer/dryer we had no reservations in making the choice. Where we would normally research something to death we rather trusted the brand and perhaps in hindsight that was an error on our part.
Swiftly delivered - looks good

Impressed with Curry's efficient online service and suitably pleased with some cash back from Topcashback, we (well my husband) installed our shiny new friend. The machine scored full marks on aesthetics and compatibility with our tiny space. The design is minimalistic and the controls are dials which I desired so as I would not be baffled by technology.
Knobs

On the control panel there is minimal fuss. Basically you have your detergent drawer (which can be removed easily by lifting slightly so that it can be maintained and cleaned). There is a simple on/off button - I like this feature as I cannot go wrong can I. A large knob displays the wash cycles that you may choose from (eight in total) - this has quite a good range of cycles but unfortunately, unlike my last two machines, there is no quick wash or option to skip functions in a cycle. The only way around this is to stop a cycle and then select another - but this does not give me the chance to begin at the spin stage for example. There is a separate temperature knob which I find confusing because the cycles each have a temperature allocated - you cannot select above the allocated temperature. I feel restricted to cycle number 3 the majority of the time as I find it limited and confusing to be honest. I have read the instruction book and that only leads to more bewilderment and to be honest I don't really want to be reading reams of stuff - I just want to do my load of washing as soon as the machine can. The drying knob is on the panel too and I discovered the hard way that you need to be very careful when you set your washer cycle going that you have not nudged this little knob by accident - the machine will go straight into a good long drying cycle (that you cannot stop - another feature that is greatly missed) and if you have clothes in there that you really don't want to be dried - oops. There is the wash cycle progress which is displayed clearly by a list and little lights. When the cycle is finished the End indicator will flash green and the door will kindly unlock.

There are some function buttons along the bottom that you can personalize the wash with - to be honest I have attempted to work with these and then given up as they seem to conflict with what I have chosen for the cycle. I really do not like too many fiddly options on a machine - plain and simple is what I thought I was getting with a dial function but not the case here.

An all important Start/Pause button is on the panel too and that has been one that I have been using regularly recently - now you shall discover why.
Rub a dub dub

This machine is still in warranty and under a year old. Aside from my issues with the controls and limitations of the cycles I have been very pleased with the washing capabilities of the machine. The drum size is large (maximum load 7kg) and the door large which I have found beneficial. I have been washing successfully for months and months until last week when one of the paddles - of which there are three - fell off. The paddles are plastic on this model and we have never had a machine which featured plastic paddles in the drum before now. It was not something that I had even thought about checking until this experience. A exceptionally loud noise alerted me to the fact that something was clattering in the washer drum - at that point I had cause to use the Start/Pause button which is now a good friend of mine - and used the drain cycle (another very welcome option) so that I could investigate. There was the paddle loose in the drum and it had totally sheared off. I should mention here that I have not washed shoes, trainers or anything like that in this washer and have only ever washed small to moderate loads of clothing, bedding and towels.

After a hearty discussion with the customer service guy at Hotpoint my husband understood fully that the paddles are unfortunately not covered in the warranty and come under the descriptor of general wear and tear. So we had two paddles loose and one sheared off - we needed to replace them. If you buy from Hotpoint they are £20 each. Fortunately we found a pack of three on the internet for much less and exactly the same when we compared for quality. They were £11.97 for three! So that was good wasn't it - well it was until five washes later when the first replacement paddle sheared off. Oh dear. It was only then that we researched the model and discovered a wealth of consumers who had exactly the same issue with the paddles and some only lasting two washes. This is a problem with this model unfortunately. I only wish that we had researched before buying - quite an expensive mistake.

A wee bit extra

At the time of reviewing you can purchase this model from a range of outlets which include:
Currys
Dixons
Debenhams Plus
Pixmania
BHS Direct

Price at this time ranges from:
£385.80 - £499.99 including delivery
So

Well it is not all bad news for this Hotpoint washer/dryer. I cannot fault the washing performance and it does have eco friendly options such as the 30 degree wash facility. There are options for crease reduction but only on the silk items wash cycle. The dryer is efficient and I do like the options for desired effect - hanger dry, iron dry and cupboard dry. Up until the recent event with the paddle issues the washer would have scored a good 4 stars - one dropped because of the limitations in the cycles and confusing programming. Also I don't really find the handbook user friendly. Now I am stuck because there is the issue with the paddles - which is a common fault with this model. I am basing my rating on my experience alone and taking all things into consideration I feel the machine still warrants at least 2 stars but I do have to say that I would not recommend it to others purely because of the extra ongoing expense of replacing the paddles.
Also

The machine is quite loud when spinning - certainly louder than my last one which was a Zanussi. I include photographs of the sheared paddle outside and inside the drum so that you can see where it was originally attached.
Update

Thanks to following your suggestions to write to Hotpoint/Indesit I was informed that the paddles are to be investigated and that it is not a wear and tear issue as the previous customer service guy had said. An engineer came out and said that they now provide stronger paddles under a new serial number and replaced them. He asked us to see what happens and if they continue to detach we will be covered on the 5 year parts warranty? So three different lots of advice and information but we have not been charged and are prepared to see what happens next .... lets hope these new stronger paddles do the trick.

The contact sheet that I sent my email through was via this link (there are a few different websites)

https://www.hotpointservice.co.uk/hs/pages/contact_us/emailus.jsp


_It's thank you and goodbye - also published on dooyoo_

Pictures of Hotpoint WDL 5490 P
Hotpoint WDL 5490 P Hotpoint WDL 5490 P Paddle
Sheared area of part of the paddle
  Write your own review

Share this review on Google+

 

Rate this review »

How helpful would this review be to a person making a buying decision? Rating guidelines

Rate as exceptional

Rate as somewhat helpful

Rate as very helpful

Rate as not helpful

Rate as helpful

Rate as off topic

Write your own review Write a review and you will earn 1p per rating if other members rate your review at least helpful. Write a review and you will earn 1p per rating if other members rate your review at least helpful.   Report a problem with this review’s content

Comments about this review »

danielclark691 09.04.2013 11:55

well written

Deesrev 27.10.2011 03:38

Really first class candid and thorough review with plenty personal opinion xXxXx

Mildew82 18.10.2011 12:01

One to avoid then, eh? Superbly reviewed!

Add your comment

max. 2000 characters

  Post comment

Product Information »

Product details

EAN 8007842694390
Manufacturer Hotpoint
Energy Efficiency Class (EU) A
Automatic Full Automatic
Construction Freestanding
Integrated No
Drying Function with Drying Function
Type of Loading Front Loading
Revolutions per Minute 1400
Maximum Loading Capacity in kg 7

Show all Product Information

Review Ratings »

This review of Hotpoint WDL 5490 P has been rated:

"exceptional" by (42%):

  1. danielclark691
  2. Deesrev
  3. Mildew82

and 31 other members

"very helpful" by (58%):

  1. lights84
  2. mandyplatinum
  3. KathEv

and 44 other members

The overall rating of a review is different from a simple average of all individual ratings.

Products you might be interested in »

Hotpoint WDL520

Hotpoint WDL520

Freestanding - Front Loading - Energy Efficiency: B - Max Capacity: 7 - Width: 59.5 cm

User reviews (4)

Buy now for only £ 344.00

Hotpoint WDF740G

Hotpoint WDF740G

Freestanding - Front Loading - Energy Efficiency: B - Max Capacity: 7 - Width: 59.5 cm

Rate it now

Buy now for only £ 339.00

Hotpoint BHWD149

Hotpoint BHWD149

Integrated - Front Loading - Energy Efficiency: B - Max Capacity: 7 - Width: 59.5 cm

Rate it now

Buy now for only £ 463.00



Are you the manufacturer / provider of Hotpoint WDL 5490 P? Click here