Hotpoint WT960P > Reviews > A good machine, but I wouldnt buy Hotpoint again

Author's product rating:   

Performance	Excellent
Ease of use	Very easy
Durability	Satisfactory
Noise	Very low
Value for money	Good

Advantages:	Ease of use, 1600rpm spin, child lock, handwash cycle
Disadvantages:	poor customer service from hotpoint, inaccurate timer

Recommend to potential buyers:

no

Full review

Overall this is a great machine. It has a large range of wash cycles, including:
Fast wash (30 or 60 degrees)
Superwash (60 degrees)
Cool wash (30 degrees)
Cottons (40, 60 or 95 degrees)
Acrylics (40 degrees)
Silks (30 degrees)
Handwash (25 degrees)
Wool (40 degrees)
Rinse and Spin programmes from 400-1600rpm

There are also a variety of options:
Spin speed
Rinse
Temperature
Time delay
How dirty
Stored
Pre wash
Mini Load
Reduce creases
Rinse hold
Wash enhance
Child Lock

I find it an easy machine to use, and the huge variety of washes and options means that you can wash virtually anything in it. I especially make use of the handwash cycle, which is something I have never encountered before on a washing machine. The mini load is the same as a half load, and you can edit the preprogrammed washes to suit your needs. There is also a facility to store your favourite cycle, although to be honest I havent tried this. The child lock is simple, yet effective, and offers peace of mind when there are toddlers with itchy fingers about!!

The machine has a light up blue display, which lights up whenever the machine is switched on. When you press various wash cycle buttons, the screen will display the temperature, spin rpm and total time to end of cycle. editing a cycle (ie 'dirty wash', mini load) will result in longer/shorter times, and this is also displayed. Once the programme is started, the timer will count down so that you know exactly how long the wash will take. The only problem I have encountered here, is that when the machine says 1 minute to go, there is in reality about 4 minutes, as you have to wait for the spinning to stop, the machine to drain, and then the door to unlock. So if I notice there is only a minute left I tend to spend 5 minutes stood in front of the machine waiting for it to stop!

Plumbing it in was easy- it only has one feed pipe- a cold water one, and it heats the water itself. This was particularly useful when my gas boiler packed up. It is also a good looking machine, and sits nicely in my new kitchen.

I did have problems with it however- it broke down twice within the first 8 months and both times, it took a huge amount of effort on my part to get Hotpoint to fix the problem. In both instances there was a delay of a month between me reporting the problem, and it being rectified, which I found to be far too long a time, for such a pricey washer. I was dissapointed with Hotpoint's customer service, and I personally would not buy Hotpoint again for that reason.

However, when the machine is working I love it! Its easy, VERY quiet, even when spinning, and with the 1600 spin, it means that clothes only need a short burst in the tumble dryer, which of course saves on electricity bills. It is also A rated for efficiency.

I would advise you to perhaps look at similar machines, with the same great features, but from another manufacturer.