Advantages How to rate, How to comment, How to behave in this community, Do's and Do not's
Disadvantages Alittle ranty
When writing a product review you must always take into consideration that you are trying to help someone make the choice to purchase a product based on your knowledge. Reviews should always be honest and to the point, not filled out with pointless or useless information that will not help the consumer. The same is to be said of rating a review. A rating will determine your agreement with the reviewer that their review is not bias or pointless and will ensure that given the information you have produced, it will help the consumer decide on whether to purchase or not. Ratings should always be honest and used in a way to portray to the reviewer that if you (the rater) were considering buying the proposed product, the information given to you was helpful or not. Comments should also be used to give constructive criticism or to add your own views on what was stated or any other possibly unanswered questions about the product, not for pointless remarks or other useless information that will not help a future consumer.But, this being a paid website some members will take advantage of the fact money is involved. In this case, do NOT behave childish or unprofessional. There are always some issues within any community, and a internet that pays is certainly going to have some. I say again do NOT behave childish or unprofessional. There are reports to use in extreme cases where members are ‘playing the systems’ but unfortunately it happens, it is the internet after all. Instead of rating not helpful, do not rate at all and comment on why it is un-helpful and what they are doing wrong.
Ratings are used to portray your thoughts and analysis of a review. My best advice is to always give a review based on your opinion. Do not give the same rating that other members have given if you feel that the review given is not deserving of it. There is always pressure within a community to ‘behave a certain way’ and ‘look a certain way’. In Ciao there is the pressure to ‘rate’ a certain way. Stand your ground. Most reviewers will ask you to elaborate on why you gave them a specific rating if they feel they covered every aspect of that product. Hopefully these explanations on the rating systems will help you give a comprehensive look on a product - as all individual ratings contribute to an overall rating.Exceptional:
Referred to as ‘VH’ and should be thought of as a 4 out of 5 scoring review.
‘VH’ reviews are probably the most obtainable rating if you put the effort in. They contain extensive knowledge and information but maybe lack 1 or 2 things that a potential consumer may need to know, and therefore the consumer would have to check another review on the product to find the missing information for a ‘full look' at the product.
Referred to as ‘SH’ and should be thought of as a 2 out of 5 scoring review.
This rating should be given to a review that is lacking in evidence or knowledge of a product and the consumer would not be able to make any form of purchase decision based on the limited knowledge provided. Normally this kind of review is the basic outline of a product and needs more information put across.
Referred to as ‘OT’ and should be thought of as a 0 out of 5 scoring review.
This is normally for reviews that do not have any information on the specific product or the review is for the wrong product or in the wrong category. It will let consumers know that this review will have no information to help them make a buying decision and should be overlooked. Please, do not rate products that are copied from other sourced ‘OT’ as they technically do, but not based on this reviewers experience and knowledge. Simply report the review. Leave it at that.
Comments on reviews should generally be used to comment on a review. Pretty simple stuff right? You should use the comments to give the reviewer criticism on their review if it was ‘lacking’ in some information you feel it needs, or to ask a question that could later be added into the review, or to simply congratulate the review on a top notch review. Do not put simple comments such as ‘VH’ or ‘great review’ - tell them what you enjoyed or disliked about it. Reviewers prefer to get their praise with a side of justification on why they received the rate. Do not give a basic comment for the sake of doing so, or for community points.
Comment boxes are not to be used for abuse or unneeded information. Copied reviews should not be stated so by more than 1 person. If it is a copy and has been stated so simply report them. But remember, comments are for constructive criticism. Give the member the benefit of the doubt before you rate or comment on a copied review. Give them the opportunity to correct their mistake as comments cannot be deleted from a members review, but the review can be edited.
This is a community not a witch hunt.
And above all: Do not be bitchy. If you do not like something that is going on ask that member why, if they choose not to reply then do not 'push' as it can be taken as abusive, as people have lives outside this community they may not get back to you straight away and do not need the e-bullying on top of situations in their own lifes. I have seen comments made about myself on other people’s guest-book and it is just uncalled for and unnecessary.
Attention, this is the first review from this author
Instead of giving a negative rating, consider:
Help this member by giving your advice
Report fraud (for example plagiarism) or other issue with the review to the Ciao support team
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