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INQ - buy for the contract, bin afterwards.

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1 Jan 31st, 2009 

6 Ciao members have rated this review on average: very helpful

Advantages:
It's cheap, good contract deal, looks and feels OK, some nice features

Disadvantages:
EVERYTHING else .  Slow, pain to use, useless signal, poor usability .  .  .

Recommendable No:

Detailed rating:

Look & Feel

Durability & Robustness

Battery standby time

Value for money

Range of features

jreay21

jreay21

About me:

Member since:28.03.2005

Reviews:10

Before I start, you should know a little about me.

I'm a student, and a self confessed nerd to be honest. I like my gadgets, which is why I've owned 10 different phones in approximately 6 years.

Having owned 10 different phones, I feel I'm pretty well endowed in terms of experience to be able to discuss a mobile phone on here.

I got the INQ because, basically, 3 were practically begging people to buy them. At the time I purchased (or rather, upgraded my existing contract) they were offering 75 minutes, unlimited texts, unlimited 3 to 3 calls and unlimited internet all for £15 a month. But only on the INQ. So, I went for it, with the basic idea that 'if it's crap, I'll keep using my old phone with the new contract and enjoy the freebies on that'.

Thank god they didn't take my old phone away from me.

Without a doubt, this is the worst phone I have ever owned. Ever. Ever ever ever. I mean where do I start here?


Firstly, there's the usability of the thing its self. The menus are pretty tacky, but I can get on with that. What annoys me is the speed at which the thing works. It's a bit like using a 10 year old computer with a new operating system, to be honest. It's like it just can't quite cope.

Texting is a pain. It doesn't seem to understand that sentences start with a capital letter, which annoys me. And it's so dim witted between repeating letters that I actually have to force the cursor along with the right key.

Navigating photos is a pain. On my previous phone, a Sony Ericsson K800i, flipping through photos was a breeze. I have 1GB's worth of 3.2 megapixel shots on there, and it'll whizz through them quickly and easily. The iNQ takes an age to load each full sized photo, and even has an issue with loading thumbnails too. I take a lot of photos, so this annoys me immensely.

...or rather, I USED to take a lot of photos. I knew the camera wasn't going to be great on this, I just didn't think it would be this awful. The shutter button feels like it doesn't want to be pressed; there's no flash; every single photo I take comes out blurry and horrible; and it takes a year to actually take a photo anyway. Awful.

Then we move on to the phone's supposed main features. A dedicated Facebook application, for example. Personally, I've found this to be largely useless, doing little more than providing me with a basic RSS feed of what's new. Which is fine, but it takes ages to gather this too - usually more than 2 minutes. 2 minutes to load a few bits of text is unacceptable, quite frankly. The dimwittedness kicks in again here. I wanted to view someone's profile yesterday, so I had to type in their name to find it. The iNQ behaved like it couldn't be bothered. It took me 20 minutes to type out the name 'Elliott Webb', purely because the phone just refused to react to any input for most of the time. I had to keep going back and making sure it had every single letter correctly. And then, just as I got to the first letter B of his surname, the application mysteriously closed! So I sat there typing it in again, and it did the same thing again. So I threw it at a wall, and got out my laptop and did it there instead.

The reason the Facebook application is so rubbish is because the phone's browser is so rubbish. It uses a cursor on the screen that you control with the directional pad - a system that works brilliantly on my friend's SE K660i. On this though... not so much. Again, it's slow and dimwitted, and every now and again the cursor decides to carry on moving down the page despite the fact I've stopped holding down the key. VERY frustrating.

Another feature I spotted was the Last.fm functionality. For those who don't know, Last.fm is a sort of free, legal internet music streaming service that's proving very popular at the moment. 'Great!' I thought, I'll be able to listen to music streamed to the phone. No. The functionality on here is there purely to 'scrobble' - a feature of last.fm that updates your profile page based on what you've been listening to. Something that is of no use to me whatsoever.

I tried using YouTube on it once too. The keyword there being 'once'. It was absolutely hopeless. And I mean hopeless. It was totally garbled, and therefore totally useless. And it still took ages to load.

Which brings me on to my next point: the phone reception. Now, I'm an avid 3 customer. I've had absolutely no problem with their service. I've even got mobile broadband with them, and that's been great too. So it's pretty safe to say that any reception problems are on behalf of the phone its self. On my K800i, I've got 100%, 5 bar reception here at home in every room. And yet somehow, the iNQ manages to get about 1-2 bars no matter what I do. It's awful here, in a high signal area, and in lower signal areas (such as my school) it's absolutely hopeless. Nobody can get through to me anymore because it just denies all knowledge of a signal and goes into emergency call only mode. Not helpful. I mean, all this fancy camera, facebook, youtube-y-ness is great, but at the end of the day I want it to be a phone. And this doesn't seem to manage that either.

There's some more stuff too. Stuff that my K800i handles easily, and this doesn't. I sync my MacBook with my K800i so that stuff on the calendar, people in the address book etc are all up to date on both. The iNQ doesn't let me do this. I also have a little application that lets me send texts from my laptop via the phone. Works great on the K800i, doesn't on the iNQ. I also use my K800i as a remote control for when I do powerpoint presentations, watch DVDs etc. The iNQ has no such functionality. Even stuff that SHOULD be the same just isn't. I've come to rely on Google Maps quite a lot. On the K800i, it automatically works out where I am, and loads surprisingly quickly. The iNQ manages neither of these things.

Oh, and here's the weird bits. The battery life is woeful, which is ok as I always charge it at night anyway. However, the iNQ has a habit of lulling you into a false sense of security. Let me explain. It can be at 60% battery, and then 5 minutes later just suddenly die. I mean... wtf? What's stranger is that just before it dies, it vibrates about 5 times over the period of 15 minutes to sort of 'warn' me. Only nothing comes up on the display about the battery level - it just randomly vibrates. It's almost like the phone is holding the battery hostage and it's desperately trying to warn me that it's about to run out, despite what the display says. Very odd, and very frustrating when it happens the first few times and you're left with an inexplicably dead phone.

All this Facebook stuff isn't that great either. It adds profile pictures to your phone contacts. Wow. Unfortunately, it also adds any MSN messenger contacts to your contact list while it's at it. As a result, my phone book is full of useless information about people I don't call on my phone anyway. Not great.


What's frustrating is that I really wanted to like this phone. It's fairly well made, it's got a couple of nice features (such as the email on 3 integration), but they're totally ruined by its inability to deal with even the simplest of tasks. So, I'm going back to my K800i to enjoy the INQ contract freebies on a phone that won't drive me insane.

If you're considering this and actually want to use it... I wouldn't. I mean 3 give you a certain number of days to see if you like it (I think it's 30), so you'll see for yourself to be honest. Don't go in with high hopes.


To sum it up, it's the most frustrating phone I've ever had this misfortune to own. I'm seriously considering just flushing it down the loo so that no poor sod has to ever endure it again. 

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Comments about this review »

non_sense 20.02.2009 09:50

Very different experience to mine but very useful to read. I think the battery is very sensitive to how it was charged when you got the phone, I know, this shouldn't be such an issue these days. Even so, with apps running online it does drain too fast. last.fm is useless, with no proper headphone jack who would use this to play mp3's that would get scrobbled to the site? I do prefer some other phones, but then I'd have to pay more money for those :-) Great review.

redeyes22 31.01.2009 11:55

GREAT REVIEW AGGY XXX

dede1206 31.01.2009 02:12

its a great cellphone!



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