The Infocus IN26XGA looked a good spec for the money. First disappointment was the input sockets. The information provided implied the projector had video ‘component’ connections but the RGB connection is only via the RS 232 (VESA) port, which can be done via an adaptor/accessory but this is not provided. Also you have to have a ‘component’ connection to achieve the higher levels of resolution the projector has, otherwise it is pointless paying for the extra picture resolution. There was no manual provided and information on the CD provided was scant. This may not have been a problem but the projector only produced very small scale pictures and it was not clear if this was by design or because the zoom was not working. The InFocus web site was also of no help and just added to the disappointment, particularly as it was not clear how they dealt with faults – other than to refer to the retailer (whilst of course the retailer referred us back to the manufacturer). The model number of the projector is bizarrely also not featured on the list of projectors in the support section on the web site and the download pdf files were an odd mix, with only the ‘reference guide’ providing a minimum level of detail that was not really helpful, particularly in regard to setting this up in a home cinema situation. Even more frustrating the list of accessories on the web site for the model does not include the vital ‘component’ to RS232 connector they recommend you get in the setup instructions.
Really started to worry when we discovered the support telephone number was a dud and would not link us up to InFocus main office in Holland! The whole web site is designed to avoid giving you a phone contact point to talk to a human and you can only start the returns process online – after you have registered the product with them! It makes you think they have a lot of customers desperately trying to contact them about problems with their products.
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