Initial City Link

If you've ever wondered where the people who were not quite intelligent or human-looking to work in Argos ended up then I think I have the answer. Initial City Link, the courier delivery service that could make a worthy adversary to Dr Who (if he ever, y'know, ordered a sonic screwdriver from Maplins and ICL were delivering it). Anyway, where was I? Oh yes, the muppets at ICL. Bear in mind this review relates entirely to getting a delivery made to me in the Edinburgh area (since that's where I live, it would be silly getting something delivered to me elsewhere). I'm not sure if it's because I ... more

INTRO I do nearly all of my shopping over the Internet - it is great for finding bargains without trekking round the shops for hours, you can often find unusual things, plus you get them delivered to your home. Simple! Most delivery services I have dealt with are happy to leave parcels with neighbours or to deliver to me at work. I have rarely encountered any difficulties until recently when I had the misfortune of dealing with a couple of retailers who somewhat misguidedly think Initial City Link (hereafter known as ICL) provide a delivery service. THE COMPANY According to their web site ... more

I am writing to you to congratulate you and your company on the fantastic service I have received over the last few days. Let me give you a bit of background. There I was, coasting with careless abandon through this thing we call life when, on a rare excursion to town to indulge in my passion for laughing at the loonies and playing my favourite game, Spot The Inbred, I noticed with no small degree of inner dread that the council had been out and stuck tinsel and lights all over everything. This could mean only one thing, I'd completely forgotten that it's December and Christmas is upon me. A ... more

As a mail order customer I have a lot of experience of different courier companies. I also work for a mail order mobile phone dealer and our main courier is city link. Out of all the courier companies of today city link is definitely not the one I would choose. When you order something via mail order and they say next day delivery then that is what you would expect, providing you ordered your items before a certain time in the afternoon. This is usually between 3 and 4 pm.Also you should expect the delivery on time if you pay the surcharge to receive your goods before 12.30pm that day. If ... more

I am writing this review as a person who has received items deliverd by CityLink. Last year I received a card through my door telling me that CityLink had attempted a delivery. This card stated that the parcel had to be signed for at the address and could not be delivered elsewhere. The alternative is to collect the parcel from them but they will only keep it for 5 days. I telephoned the Exeter office to request that they deliver to my office, but they refused, insisting that it had to be left at my house and a signature obtained. I had quite a lengthy conversation with the man, saying that I ... more