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This opinion is based on my very recent experience of dealing with my insurance company for the first claim i have ever made after being the victim of an accident. A month ago i was driving my beloved Mercedes along a local road on my home when someone decided to pull straight out in front of me from a side road,the impact wrote my off and i suffered injuries to my mouth,face and neck. The police arrived and everything was taken care of by way of legalities etc, the policeman quoted that it was clearly the other drivers fault. After a visit to the hospital and some time getting over the shock I contacted my Insurance company to put in my claim. Talk about add insult to injury, they could not offer me a replacement car even though it was written in my policy that i was entitled to one. They asked for all sorts of information etc and so began the saga of form filling, photcopying documents and trips to the post office for registered mailings. The day after my accident the Rac whom i belong to for roadside assistance telephoned and offered me a car under a specail condition of my membership which i knew nothing about,they also offered me a solicitor for my injuries claim. Express have done nothing but add to my misfortune as the VICTIM. I have only been helped by roadside recovery company. The insurance company have now finally made an offer for my car which was insured for £6000, they offered £1800! I have rejected this and will fight all the way to get a fairer deal. I was the victim of an accident and lost everything whilst Express have written me off at the same time as my car.