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NEVER AGAIN

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1 Nov 14th, 2000  (Nov 20th, 2000)

8 Ciao members have rated this review on average: very helpful

Advantages:
They look for the best insurance

Disadvantages:
Obstructive, slow, inaccurate, rude and poor service

Recommendable No:

Detailed rating:

Competitiveness of APR

Comprehensiveness of range of products

Product package

Efficiency of service

Value for money

Online - Content/organization of site

Online - Reliability/speed of site

in1072

in1072

About me:

I am Dave. Working in IT (business intelligence). If you want any Business Intelligence consulta...

Member since:26.10.2000

Reviews:62

Members who trust:26

In the summer of 2000 I got a new car, a Peugeot 306. Less than a month before I had renewed my insurance through Insurance Express - no hassles so far. When I came to amend the insurance to the new car me and my partner had no end of trouble getting it sorted out!

Here's what happened:

1) They provided us with a quote higher than the previous D reg car which was a turbo!
2) We sent documents of ownership to them (twice) and they lost them
3) They said they were sorting out our insurance but each time we called they didn't know what was going on. Different person each time.
4) They were rude and obstructive
5) I ended up driving out to collect a cover note which turned out to be incorrect anyway
6) It took them weeks to send us the final insurance document (and they also included someone else's as well!!!)
7) They quibbled over no claims bonuses. I had three years - they said I only had one, even though I got 1 year free when I joined the year before!
8) Took us ages to get any compensation for the letters, phone calls and inconvenience...

It is a shame because the first year we used this company they were really fast, efficient and friendly!

At the end of this insurance (June 2001) I am looking elsewhere as I do not want me or my partner to go through the same again. Awful!!!!
 

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Comments about this review »

Emnmslimshady 01.04.2005 10:06

Not the only person to slate this Joke of a company - nice review and will be avoiding them like the plague - cheers.

sue.51 14.08.2002 10:08

Never heard of the company - and if I do come across them - will certainly give them a wide berth. Sounds like an op for the category "Buyer Beware". Sue

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