The following is an email sent to IF stating my issue, I know it might sound over the top but just imagine how irritated you'd be in the following situation:
I am writing to complain about my current experiences with IF.
This week I have been away travelling on business. Upon arrival ... Read review
Advantages: On line statement of all products. Disadvantages: Very poor customer service
The following is an email sent to IF stating my issue, I know it might sound over the top but just imagine how irritated you'd be in the following situation:
I am writing to complain about my current experiences with IF.
This week I have been away travelling on business. Upon arrival at the hotel to my surprise my credit card was being declined. Obviously this has to be some kind of mistake, as I am well aware there ... .../>
Reviewing the back of the card, I noticed a contact number, which I proceeded to call. "All our offices are closed, please call back" is the response I received. Then I noticed a lost and stolen number, which I then tried: "We only handle lost and stolen cards, you will have to call the 24hr help line here is the number....". Having received the help line number from this chap, I gave that a call: "All our offices are ... more
The following is an email sent to IF stating my issue, I know it might sound over the top but just imagine how irritated you'd be in the following situation:
I am writing to complain about my current experiences with IF.
This week I have been away travelling on business. Upon arrival at the hotel to my surprise my credit card was being declined. Obviously this has to be some kind of mistake, as I am well aware there are more than enough funds available to cover this transaction. Reviewing the back of the card, I noticed a contact number, which I proceeded to call. "All our offices are closed, please call back" is the response I received. Then I noticed a lost and stolen number, which I then tried: "We only handle lost and stolen cards, you will have to call the 24hr help line here is the number....". Having received the help line number from this chap, I gave that a call: "All our offices are closed, please call back". So here I am unable to check into my hotel, and no way to get any resolution to resolve my credit card issue. The following morning I call IF to resolve the issue, only to be told that IF have cancelled my card!! Obviously this was a shock, as I had no idea!! After prompting for a reason, I was told that IF can not handle the change to chip & pin, so all cards were cancelled! Also that I would have received an information pack explaining what was about to happen (WHICH I DID NOT GET). I asked "but my card does not expire until 2006" only to get the response "That doesn't matter it has been cancelled anyway and can not be reactivated", and I would have to wait for an application for a new card which I will fill in and then wait approx 2 weeks to get my new card!!
This type of service is completely unacceptable by any standard! I will not be getting any kind of credit card or financial products from IF ever!! And I will make sure that none of my friends / family and colleagues do. I also have a mortgage with you, which I am currently looking into switching to a competitor!
This situation has really highlighted the lack of customer service and care provided by IF!
I doubt this email will even go anywhere that really matters, as that seems to be the level at which IF operates.
Advantages: Ease of Checking account Disadvantages: trying to remember all the password and plan numbers
I couldn;t actually find the IF card in the credit card section so here it is. If you are looking for a credit card then look no further than IF. At a rate of 8/9% and 10.9% for cash withdrawls. I would say IF is one of the best out there. I got declined for so many cards when i was trying to change from my old one (nat west), but IF gave me one straight away. You have to keep entering all details on website and can't disappear to make a coffee as ... ...again. But once you get the hang of it, its ok. They dont have all the extras that i got with my last card, free travel insurance discounted deals etc.. but its ok for what i want. I went away to france shopping and the exchange rate i got one my card was better than the one I'd bought some cash with at the post office the day before..the rates dont change that much!!
Bad thing though is trying to remeber all the security questions they ask you ...
LSeeds 17.09.2003 (07.12.2003)
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Ciao members have rated this review on average: somewhat helpful Review of Intelligent Finance Credit Card
Competitiveness of APR
Product package
Quality of Customer Ser...
Reward Scheme
Additional Charges
Security and Privacy
Ease of Application
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