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Spectacularly poor customer service

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1 Dec 20th, 2008 

7 Ciao members have rated this review on average: helpful

Advantages:
Sells most things you would expect it to

Disadvantages:
Appalling customer service

Recommendable No:

Detailed rating:

Price

Value for money

Selection & range

Availability

Quality

Staff knowledge

SmilingBuddha

SmilingBuddha

About me:

The basics - I'm from Bristol, England. I'm half Chinese, half English. I've just gotten into writin...

Member since:20.12.2008

Reviews:13

I had been lured in by a sale they had been having and hoped to maybe grab a bargain or two.
Let me say this first, I found nothing particularly wrong with the pricing or the selection. That was all rather unremarkable and as you would expect it to be.

The only reason I gave the store a one star, was the awful customer service and intimidating atmosphere they managed to create.
Two teenage girls who I later realised were employees, that looked about 16, loitered around the store leaning on the racks, chatting loudly so the whole store could hear about some drink-fuelled party they had been to and some boy one of them had bedded.
The tattooed figure I asked about a pair of shoes I was interested in buying answered me briefly in an inhuman monotone mumble and never made eye contact.
In the end, I didn't find the good bargains I had hoped for and just grabbed a few trackies and jeans I liked the look of then took them to the counter.

I (and those behind me in the queue) then had to wait for the cashier to finish his inane personal conversation with some 10 year old child he clearly had a history with.
Once he was ready, he halfheartedly began to pack my purchases.
I managed to agitate him by politely pointing out that he had left out a pair of jeans, at which he laughed patronisingly before sneering that he 'knew' and mumbled something inaudible as he began stuffing it hastily into the bag.

The most irritating selection of pop music (The Ting Tings, Arghhh) was blaring from the speakers throughout.

In conclusion, don't shop there unless you need to or if you don't mind being in a shop entirely run by teenagers who have no idea how to deal with customers and treat the job like a class with a substituite teacher. 

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Comments about this review »

SmilingBuddha 20.12.2008 15:22

Thanks, James.

eljimbob 20.12.2008 15:02

Welcome to Ciao :¬) James



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